Call Taker/Dispatcher 2nd and 3rd Shift

Job Type: Full-Time Regular

Division: Police Technical Services

CLCC is jointly funded by the City of Eugene General Fund, fire dispatch user fees, and the State's 9-1-1 telephone tax. CLCC receives 911 calls for the majority of Lane County as well as non-emergency calls for the Eugene Police Department, Eugene Animal Welfare and Eugene-Springfield Fire Department. CLCC, on average, receives 1000 telephone calls a day between 911 and non-emergency lines. CLCC provides dispatch services for Eugene Police Department and 13 fire agencies across Lane County.

This position performs specialized duties in the operation of a public safety communications system, including operating complex communications equipment for emergency and non- emergency situations; requests for assistance by police, fire, and emergency medical response units; dispatching and monitoring appropriate emergency public safety units; Applications will be reviewed weekly.

(Accepting Online Applications Only

Depending upon a lateral candidate's experience, knowledge, skills and abilities, a decision may be made to bring the candidate on at the Communications Specialist 1 (Entry Level) with the understanding that as a condition of employment, employees will be expected to successfully train and become proficient in call taking and trained in all dispatch positions as a Communications Specialist 2.

The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. 29.27 - $32.29 hourly / $60,881.60 - $67,163.20 annually

$32.29 - $41.24 hourly / $67, 163.20 - $85,779.20 annually

Communications Specialist 2 Hourly Rate

$Union Representation: Eugene Police Employees' Association (EPEA)

Incumbents must be available to work weekends, holidays, call back, standby, and rotating shifts. Shifts are rotated every six months (more often while in training). The current shifts are:

Early Day Shift - 0700-1700

Late Day Shift - 1145-2145

Early Night Shift - 1645-0245

Late Night Shift - 2130-0730

Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

At least three (3) years of continuous full-time experience as an emergency communications call taker/dispatcher within an emergency communications center that answers 911 calls and/or dispatches police and/or fire agencies.

The experience must be current, full-time, and continuous with no more than a 30-day break in service at the time of application, and the candidate must have been so employed within 90 days of the Eugene Police Department hire date.

High school diploma or GED

No Class A Misdemeanor convictions within the last 24 months.

The possession of, or the ability to obtain within three months of the hire date, CPR, First Aid, EMD (Emergency Medical Dispatch), and LEDS (Law Enforcement Data System) certifications. Department of Public Standards and Training Basic Telecommunicator Certification. (The City of Eugene provides training for CPR, First Aid, EMD, LEDS, and Basic Telecommunicator Certification during the probationary period.)

Medical Examination and Drug Screen

Per the EPEA contract, the City shall pay an employee an additional 5% for a required intermediate or advanced level competency. To qualify for bilingual pay, the employee must have demonstrated fluency in the required language and successfully pass a fluency examination administered by the City's Employee Resource Center division.

What to Expect from our Selection Process Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. Marijuana use is evaluated consistent with current state law regulations. Diversity, Equity, and Inclusion

We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at View phone number on click.appcast.io.

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment wit…