Physical Therapy Front Office Receptionist / Scheduler

Job Overview

We are seeking an energetic and detail-oriented Physical Therapy Front Office Receptionist / Scheduler to join our dynamic healthcare team. In this vital role, you will serve as the first point of contact for patients, managing front desk operations, scheduling appointments, and ensuring seamless communication between patients and clinical staff. Your proactive approach and excellent organizational skills will contribute to delivering exceptional patient service and supporting efficient clinic operations. This paid position offers an exciting opportunity to be part of a compassionate healthcare environment focused on patient care and administrative excellence.

Responsibilities

• Greet patients warmly upon arrival, verify insurance information, and collection of deductibles, co-insurance and / or patient copayments
• Schedule appointments accurately utilizing medical scheduling software, coordinating with therapists and clinical staff to optimize daily clinic flow
• Manage multi-line phone systems with professional phone etiquette while addressing patient inquiries
• Maintain and update patient records, ensuring proper documentation review for accuracy and completeness in accordance with medical office management standards
• Assist with administrative support tasks such as filing, data entry, and managing medical records
• Support documentation review related to care plans, CPT coding (Current Procedural Terminology), ICD-10/ICD-9 coding

Qualifications

• Prior experience in a medical office setting or clinic environment is required
• Strong knowledge of medical terminology
• Proficiency with EMR/EHR systems
• Excellent computer skills including Microsoft Office suite (Word, Excel) and typing proficiency (10-key typing)
• Demonstrated customer service skills with the ability to handle phone calls professionally and courteously
• Bilingual abilities are desirable to serve diverse patient populations effectively
• Experience in a physical therapy setting is desired
• Knowledge of HIPAA compliance standards to protect patient privacy at all times
• Strong organizational skills with attention to detail in documentation review and appointment scheduling
• Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining a positive attitude

Join us in delivering outstanding patient care through exceptional administrative support! This role is perfect for motivated individuals eager to grow within a supportive healthcare team dedicated to making a difference every day.

Pay: $20.00 - $24.00 per hour

Work Location: In person