Contact Center Assistant Manager

Position Summary:

Responsible for servicing a broad variety of member service calls in a prompt and courteous manner. These functions include opening and closing accounts and renewing certificate accounts, as well as various IRA questions. Handles advanced or difficult e-mails and questions related to credit cards and Remote Deposit Capture functions. Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, investment certificates, interactive voice response system, on-line and mobile banking.