German Speaking Travel Advisor Online Travel Agency - Work Remote In Bulgaria

German Speaking Travel Advisor Online Travel Agency

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, candidate-first experience from the very first conversation. At Mercier Consultancy Group, we don't just find you a job — we build your future.

Job Overview

We are delighted to present an outstanding opportunity for a passionate and customer-focused professional to take on the German Speaking Travel Advisor Online Travel Agency position in Bulgaria, one of the most sought-after German-speaking jobs currently available in the European travel sector. In this dynamic role, you will serve as a trusted travel expert for German-speaking customers, assisting them in planning, booking, and managing their travel experiences through a leading online travel agency platform. If you are enthusiastic about the travel industry, fluent in German, and eager to advance your career with a competitive package that includes a €1,500 signing bonus and a fully paid relocation package, this is the perfect opportunity for you.

Key Responsibilities

Provide expert travel advice and personalised recommendations to German-speaking customers via phone, email, and live chat, ensuring a superior customer experience throughout the entire booking journey.

Assist customers with the research, planning, and booking of flights, hotels, holiday packages, car rentals, and ancillary travel services through the online travel agency platform.

Handle post-booking enquiries including amendments, cancellations, refund requests, and rebooking arrangements in a timely and professional manner.

Proactively identify upselling and cross-selling opportunities to enhance the customer's travel experience while contributing to overall revenue targets.

Stay up to date with the latest travel trends, destination information, airline policies, and accommodation options to provide accurate and reliable guidance to customers.

Liaise with third-party suppliers, airlines, and hotel partners as necessary to resolve customer queries and ensure seamless service delivery.

Accurately log all customer interactions, booking details, and complaint resolutions within the company's CRM system in compliance with data protection guidelines.

Collaborate with team members and supervisors to maintain high service quality standards and contribute to a positive, high-performance team environment.