Spanish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Spanish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class opportunities across the continent. With a deep-rooted commitment to candidate success and employer satisfaction, we have built a reputation for delivering premium staffing solutions across a wide range of industries, including Customer Support Services, technology, finance, and beyond. At Mercier Consultancy Group, we don't just fill roles — we build careers and transform lives.

Job Overview

Mercier Consultancy Group is currently seeking a motivated and customer-focused Spanish Speaking Customer Service Agent to join a thriving Customer Support Services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for fluent Spanish speakers who are passionate about delivering an exceptional customer experience and who are ready to advance their professional career within a dynamic, international environment. If you are searching for rewarding Spanish-speaking jobs that offer genuine growth, stability, and an attractive benefits package, this Spanish Speaking Customer Service Agent position in Bulgaria is the ideal next step for you.

Key Responsibilities

Deliver high-quality customer support to Spanish-speaking clients via phone, email, and live chat channels in a professional and timely manner.

Handle customer inquiries, complaints, and service requests with empathy, accuracy, and a solutions-oriented approach consistent with Customer Support Services best practices.

Accurately log and document all customer interactions and case resolutions within the company's CRM system, maintaining detailed and up-to-date records.

Escalate complex or unresolved issues to the appropriate internal departments or senior support specialists, ensuring seamless customer experiences at every touchpoint.

Meet and consistently exceed individual performance targets including customer satisfaction scores, response times, and first-contact resolution rates.

Collaborate effectively with cross-functional teams to stay informed of product or service updates and communicate relevant changes clearly to Spanish-speaking customers.

Participate actively in ongoing training sessions and quality assurance reviews to continuously sharpen your customer service skills and product knowledge.

Contribute to a positive and inclusive team culture by sharing insights, supporting colleagues, and upholding the high standards of the Customer Support Services environment.