Director of Security Operations

We are partnering with a privately held services business to find a Director of Security Operations. The company serves a diverse commercial and institutional client base and is in an active growth phase.

This is an opportunity to step into full divisional ownership of a large frontline operations division and shape the next chapter of its growth.

Overview

Reporting directly to the COO, the Director of Security Operations will take full ownership of a security function operating a large distributed hourly workforce across complex, round-the-clock client operations. This is not a maintenance role. Ownership has made a deliberate decision to elevate the leadership of this division and is fully committed to its growth, giving the incoming Director a clear mandate to raise performance standards, strengthen accountability, and help scale the business.

You will inherit a team with real operational foundations and long-standing client relationships. The opportunity is to bring the executive leadership, structure, and strategic thinking that takes it to the next level. If you thrive in an entrepreneurial, high-ownership environment where you have genuine influence over outcomes, this is worth a conversation.

Key Responsibilities

• Full P&L ownership including budget compliance, billing, and contract profitability
• Drive client retention and serve as an executive-level relationship owner for key accounts
• Lead, develop, and hold accountable a team of direct reports across multiple sites, including performance reviews, coaching, and progressive corrective action where required
• Oversee staffing, scheduling, shift coverage, and overtime management across round-the-clock operations
• Implement and enforce SOPs, quality control processes, and performance standards
• Manage client transition planning and operational mobilization for new and ending accounts
• Support business development by contributing to bid presentations and new account proposals as required by senior leadership
• Foster a culture of safety, recognition, and high performance across all levels of the division
• Coordinate cross-functionally with HR and Finance to ensure operational success
• Report on operational performance and provide strategic recommendations to senior leadership

Requirements

Required Qualifications

• Proven track record leading a large, multi-site security operation with direct P&L responsibility
• Strong client relationship management experience with demonstrated retention outcomes
• Executive-level leadership with a clear history of building accountable, high-performing teams and the ability to drive change independently
• Experience maintaining consistent operational standards across multiple locations, ideally across more than one state or region
• Strong financial and analytical skills including oversight of budgets, billing, labor productivity, and overtime management
• Strong strategic thinking and problem-solving skills with the ability to translate strategy into operational execution
• Working knowledge of security industry regulations, compliance requirements, and operational best practices
• Excellent verbal and written communication skills
• Background with a regional or national security services provider

Preferred Qualifications

• Bachelor's degree in Business Management, Law Enforcement, or a related field
• Minimum three years managing teams of 50 or more
• Experience leading a division through a period of significant growth, expansion, or organizational change

Benefits

• Base salary: $100,000 - $120,000 depending on experience
• Performance bonus: 15% based on individual and company performance
• 401(k)
• Healthcare coverage
• Partially paid parental leave
• PTO: 104 hours (years 0-2), scaling to 184 hours at 10+ years
• Relocation assistance available for the right candidate

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

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Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

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