Office Manager & Business Operations Coordinator

Office Manager & Business Operations Coordinator

Little Rock, AR

Salary: $60,000–$70,000 (depending on experience)

Reports to: Agency Partners

The Communications Group is looking for an organized, proactive professional to join our team as our Office Manager & Business Operations Coordinator.

This position serves as the operational hub of our agency, overseeing day-to-day office operations while providing administrative and light bookkeeping support in QuickBooks Online. You'll work closely with agency leadership and every department to help keep our business running efficiently.

About The Communications Group

The Communications Group (ComGroup) is an independent, full-service marketing, advertising and public relations agency based in Little Rock, Arkansas. For nearly 40 years, we've helped organizations solve complex communications challenges through strategic thinking, creative execution and measurable results.

Our clients span agriculture, healthcare, economic development, manufacturing, education, government and other industries where expertise, collaboration and long-term partnerships matter. We believe great client service begins with understanding our clients' businesses and acting as an extension of their team, not simply as a vendor.

Our culture is collaborative, professional and fast-paced. We value people who are dependable, proactive, detail-oriented and always looking for better ways to serve our clients and improve our agency. Every member of our team plays an important role in our success.

If you enjoy wearing multiple hats, solving problems, supporting a high-performing team and helping an organization operate at its best, you'll fit right in at ComGroup.

What You'll Do

Office Management

• Serve as the primary office manager and receptionist
• Welcome clients and visitors
• Answer incoming calls and manage mail
• Coordinate calendars, meetings, conference rooms and catering
• Order office and breakroom supplies
• Maintain office equipment and coordinate repairs
• Coordinate employee recognition, birthdays and office events

Agency Operations

• Support workflow across departments
• Coordinate with outside vendors and suppliers
• Maintain HubSpot and internal reporting
• Assist with marketing portals and fulfillment sites
• Identify process improvements and cost-saving opportunities
• Maintain accurate electronic job files using agency software

Accounting & Bookkeeping Support

• Assist with daily bookkeeping in QuickBooks Online
• Enter vendor bills, purchase orders and accounting transactions
• Match purchase orders with invoices
• Assist with accounts payable, vendor payments and client billing
• Support accounts receivable tracking
• Reconcile media invoices and company credit card statements
• Assist with month-end close and reporting
• Generate monthly and quarterly reports

Media & Client Billing Support

• Enter media purchase orders and insertion orders
• Coordinate vendor invoices with media authorizations
• Maintain organized billing documentation
• Help ensure media invoices are processed according to agency procedures

Qualifications

• 3+ years of office management, bookkeeping or administrative experience
• QuickBooks Online experience preferred
• Strong Microsoft Excel and Outlook skills
• Excellent communication and organizational skills
• Experience in an advertising, marketing or professional services environment is a plus

Success in This Role

• Keep office operations running smoothly
• Support accounting and client service teams
• Ensure accurate, timely billing and bookkeeping
• Continuously improve agency organization and efficiency

Benefits

• Health, dental, vision and life insurance available
• 401(k) plan
• Paid holidays
• Vacation and paid time off incentives

If you're a highly organized professional who enjoys keeping people, projects and processes on track, we'd love to hear from you.