Danish Speaking Reservations Agent For Booking.com - Work Remote In Greece

Danish Speaking Reservations Agent For Booking.com

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering personalised, end-to-end recruitment support that goes far beyond the standard hiring experience. At Mercier Consultancy Group, we believe that the right opportunity can truly transform a career — and we are dedicated to making that happen for every candidate we work with.

Job Overview

We are thrilled to present an outstanding opportunity for a passionate and customer-focused individual to step into the Danish Speaking Reservations Agent For Booking.com position in Greece — one of the most sought-after Danish-speaking jobs currently available in the European travel industry. In this dynamic role, you will serve as a trusted point of contact for Danish-speaking travellers, delivering seamless reservation support and exceptional service on behalf of one of the world's leading online travel platforms. This is a remarkable chance to build a meaningful career in the travel sector while enjoying the Mediterranean lifestyle that Greece has to offer, with a fully paid relocation package included to ensure your transition is smooth and stress-free.

Key Responsibilities

Handle inbound reservation enquiries from Danish-speaking customers via phone, email, and live chat, providing accurate and timely information regarding bookings, availability, and travel options.

Assist travellers with creating, modifying, and cancelling reservations in line with Booking.com's policies and service standards, ensuring a smooth and enjoyable customer journey throughout.

Proactively resolve booking discrepancies, complaints, and escalations with professionalism and empathy, turning potentially negative experiences into positive outcomes for the customer.

Liaise effectively with accommodation providers, travel partners, and internal teams to verify reservation details and ensure accurate fulfilment of customer requests.

Provide expert guidance to Danish-speaking customers on travel-related products, destination information, and platform features, enhancing their overall experience with the Booking.com service.

Accurately log all customer interactions, case notes, and resolution outcomes within the CRM system, maintaining high standards of data quality and compliance.

Consistently meet and exceed individual and team performance targets, including customer satisfaction scores, first-contact resolution rates, and response time benchmarks.

Stay up to date with the latest travel industry trends, platform updates, and product changes to ensure customers always receive the most relevant and informed assistance possible.