Dispatcher / Office Employee (1yr Exp. Required)

Pro Heating and Cooling, Inc.

Proheatingandcoolinginc.com

Hillsboro, Oregon

About Us:

At Pro Heating and Cooling Inc., we're more than just an HVAC company – we're a family. Founded by two brothers with a dream, we're proud to be a minority-owned and operated business. Our commitment goes beyond technical expertise; we're dedicated to providing an honest and exceptional customer experience. As a family-run business, we offer a unique culture that sets us apart in the industry. We're always here for our customers, offering reliable and trustworthy services to improve home comfort and well-being. In the fast-paced world of HVAC, we strive to make a difference in the lives of homeowners and families by ensuring their comfort and satisfaction.

Job Description:

As a Dispatcher at Pro Heating and Cooling, each day presents a dynamic blend of responsibilities that keep our operations running smoothly. You'll kickstart your day by reviewing any customer leads from the previous day and ensuring all pending tasks are addressed promptly. Throughout the day, you'll serve as the friendly voice of our company, engaging with customers via phone, email, and our SMS software to address their inquiries and schedule service appointments. With your keen organizational skills, you'll oversee the dispatching of our technicians, ensuring timely and efficient responses to our customers' needs. Additionally, you'll play a vital role in managing our community projects, meticulously tracking progress, and ensuring each home receives the attention it deserves. By the end of the day, you'll take pride in knowing that your contributions have helped uphold our commitment to exceptional service and customer satisfaction.

Key Responsibilities:

• Communicating with customers via Phone, Email, and company SMS software.
• Providing proposals and managing customer inquiries.
• Dispatching technicians and coordinating service calls.
• Managing community projects, including scheduling and documentation.
• Handling accounts receivable, including customer payments and invoicing.

Requirements:

• Customer service experience, preferably in a similar industry.
• Proficiency in phone etiquette and handling customer inquiries.
• Comfortable with PC and Microsoft 365 applications.
• Ability to quickly learn and adapt to new software systems.
• Strong organizational skills and attention to detail.
• Bi-lingual: English and Spanish

Preferred Qualifications:

• High school diploma or equivalent.
• Previous experience in HVAC dispatch or related field.
• Basic knowledge of HVAC systems and terminology.

Benefits:

• Paid Time Off: Enjoy paid holidays and a paid birthday day off after just 6 months of employment!
• Comprehensive Health Benefits: Medical and vision insurance with up 90% employer Paid!
• Dental Coverage: Keep your smile shining with our dental coverage + orthodontic benefits.
• Basic Life/AD&D: Peace of mind with employer-sponsored insurance.
• On-the-Job Training: Grow and develop your skills through hands-on training opportunities.
• 401 (k) with a 3% company match
• Unmatched Company Culture: Join a supportive team that values each member's contribution and fosters a family-like atmosphere.

Salary Range:

Starting at $20.00 per hour, with the opportunity for more based on experience.

Equal Opportunity Employer:

Pro Heating and Cooling is an equal opportunity employer committed to providing a work environment that promotes equality of opportunity for all employees and applicants for employment, in accordance with all local, state, and federal laws.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Dispatching: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Portland, OR 97219 (Required)

Ability to Relocate:

• Portland, OR 97219: Relocate before starting work (Required)

Work Location: In person