Technical Operations Manager

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team

Technical Operations is the first line of defense for the Roku platform. We are a global, around-the-clock team responsible for the health and stability of The Roku Channel (TRC), live and on-demand content pipelines, ad delivery, and the user-facing experience across all Roku platforms. We sit at the intersection of Engineering, Content, Live Operations, and Advertising — triaging issues in real time, owning major launch execution, and building the tooling and automation that keeps Roku running at scale.

About the Role

We are looking for a Technical Operations Manager to lead a team of engineers who monitor, triage, and resolve platform issues 24/7. This role requires someone who is equally comfortable diving deep into a production incident and running a cross-functional launch war room. You will manage SLAs, own launch readiness for high-visibility events, drive automation initiatives, and serve as an escalation point for partner teams including Engineering, Content Operations, Live Operations, Advertising, and Rights Management.

For Connecticut Only - The estimated annual salary for this position is between $112,200 - $140,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What You'll Be Doing

Lead and develop a team of Technical Operations Engineers across multiple time zones, including global contractors

Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated with urgency and accuracy

Own the end-to-end incident management process — from initial triage through escalation, stakeholder communication, resolution, and post-mortem

Manage and enforce SLAs across priority tiers, ensuring Engineering and business stakeholders are kept informed throughout issue lifecycles

Lead war room execution for P0/P1 launches, driving readiness reviews, runbook preparation, and day-of coordination with cross-functional teams

Coordinate CDN and internal infrastructure capacity planning in advance of high-visibility events, maintaining relationships with CDN partners

Partner with Engineering to prioritize production bugs, advocate for platform stability improvements, and reduce operational toil

Drive automation initiatives that reduce manual monitoring, streamline escalation workflows, and improve team efficiency at scale

Collaborate closely with Content Operations, Live Operations, Advertising Operations, Platform Operations, and Engineering to ensure smooth content delivery and issue resolution across all platforms

Represent Technical Operations in cross-functional launch planning, ensuring the team is engaged 30 days prior to major events

Define and maintain escalation paths, runbooks, and operational documentation for the team

What We're Looking For

5+ years of experience in technical or platform operations within a streaming, media, or consumer technology environment

2+ years of leading technical teams, including geographically distributed or contractor-based teams

Deep familiarity with ad delivery operations, including monitoring ad fill rates and working across SSAI and client-side ad insertion workflows

Hands-on experience with monitoring and alerting tools such as Datadog, PagerDuty, or equivalent platforms

Proven ability to lead high-pressure incident triage and cross-functional escalation across engineering and business teams

Experience managing launch readiness for live or high-profile events, including war room coordination and runbook ownership

Strong understanding of CDN architecture and capacity planning in a video streaming context

Ability to translate technical issues into clear business impact for non-technical stakeholders

Track record of building or improving automation to reduce manual operational overhead

Excellent communication and prioritization skills in a fast-paced, always-on environment

Willingness to support on-c…