Account Manager - Enterprise

Position: Inside Account Manager - Enterprise

Inside Account Manager - Enterprise

You’re the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry’s biggest tech manufacturers.

Remote, FL

About Connection

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting‑edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.

Full Time

$45,000.00 / Yr. – $95,000.00 / Yr.

Overview

What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. We find the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd.

Why You Should Join Us You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401(k) plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing.

To support employees, we provide free therapy visits, mental‑health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes vacation, sick time, wellness, and volunteer time off.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Reports to:

Manager, Inside Account Mgmt or Director, Inside Account Management

Inside Account Manager (IAM) Responsibilities

The Inside Account Manager is a remote inside sales position responsible for providing proactive direct sales support for one or more Enterprise Account Executives (EAEs). The primary areas of responsibility are to function as a lead to an inside sales account team; manage client support provided; generate client demand; identify opportunities for new solutions and lines of business; maximize margins; promote self‑service and deliver a result that allows for the attainment of each team’s revenue and gross profit quotas.

Occasional in‑person customer‑facing support is required. The IAM must be able to communicate Connection Enterprise’s complete value proposition, demonstrate the MarkITplace platform and relate its value to clients. The IAM interacts extensively with Manufacturers, Distribution Partners, EAEs, Sales Support teams and the CES Operational Support teams.

• Lead the inside sales team, mentoring, monitoring, quarterbacking and delegating support tasks to a client operations team.
• Manage and grow velocity product lines within existing client base by achieving assigned monthly/quarterly revenue and GP goals.
• Develop and maintain current velocity product line knowledge from major market leaders.
• Velocity Proposal Management – delegate and inspect velocity proposals under $25,000; follow up on associated client quotes.
• Own proposals over $25,000 to ensure pricing accuracy, project management, OEM deal registrations, and logging Salesforce activity.
• Establish and maintain strategic relationships with clients, OEM sales teams and distribution partners.
• Prepare, analyze and present client activity reports.
• Manage Salesforce activity to ensure all qualifying projects are recorded and updated…