Tenant Engagement Manager

The Tenant Engagement Manager reports directly to the Director of Tenant Engagement or Senior Property Manager and is responsible for enhancing the tenant experience, fostering community, and supporting property operations through engagement initiatives and high-quality service delivery.

Responsibilities

Create and execute innovative events that promote community, health, wellness, connectivity, and activation of building amenity spaces.

Develop and strengthen relationships with tenants to deliver a personalized workplace experience aligned with their interests and needs.

Assist in managing social media accounts and electronic marketing tools in coordination with leadership approval processes.

Partner with leasing and brokerage teams to support leasing efforts by preparing spaces, coordinating event visibility, and enhancing tour experiences.

Coordinate and execute meeting and event setups, including room configurations, staging, audio-visual equipment, and lighting systems; restore spaces post-event.

Ensure high-quality customer service by addressing tenant needs, tracking service requests, and ensuring timely issue resolution.

Provide lifestyle and business support services to tenants (e.g., event planning, ticket coordination, time-saving services, wellness resources).

Build and maintain relationships with local vendors, restaurants, and retailers to stay informed on relevant offerings and opportunities.

Support upkeep of common areas and signage across shared building spaces.

Manage certificates of insurance for tenants, vendors, and contractors, ensuring compliance and tracking expiration dates.

Maintain emergency contact lists and communication systems.

Assist with general administrative duties related to tenant and property management services.

Skills, Knowledge, and Experience

Strong customer service orientation

Self-motivated, proactive, and detail-oriented

Bachelor’s degree in Communications, Hospitality, Marketing, or a related field (or equivalent experience)

Experience in event planning, hospitality, retail, or related industries preferred

Familiarity with social media platforms and digital engagement tools

Professional appearance and demeanor

Excellent written and verbal communication skills

Strong organizational skills with the ability to manage multiple priorities

Ability to work independently and collaboratively

Sound judgment, discretion, and problem-solving abilities

Key Functional Expectations

Implement tenant engagement programs aligned with organizational goals and budgets

Track expenses and maintain budget awareness for all engagement initiatives

Prepare event-related documentation and obtain necessary approvals prior to execution

Serve as a primary point of contact for tenants, maintaining visibility and accessibility

Participate in regular team meetings and organizational initiatives

Provide regular updates and reports on tenant engagement activities and performance metrics

Maintain shared calendars for events, reservations, and tenant activities

Coordinate tenant move-ins and move-outs, including documentation, communication, and onboarding support

Manage engagement platforms and ensure accurate data entry and updates

Contribute to planning cycles, including monthly reporting and quarterly programming schedules

#ZIP

Pay Range

$60,000 $70,000 USD

Equal Opportunity Employment

LPC is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

LPC provides reasonable accommodations in job application procedures for individuals with disabilities. If you need assistance or an accommodation due to a disability, please contact Human Resources.

Why Lincoln?

At LPC you will be supported by a national firm where an entrepreneurial mindset is encouraged. You will be encouraged to explore your potential through training programs, mentorship, exciting work, fast-paced assignments, and an environment of constant learning and dedication to results. Our benefits package includes medical, dental, and vision insurance, 401(k), and paid time off.

About Lincoln Property Company

Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-use properties, throughout the United States, United Kingdom, and Europe. Lincoln’s c…