Spanish Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Spanish Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a deep commitment to candidate success and employer satisfaction, we have built a reputation for precision, professionalism, and results. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Spanish Speaking iRobot Support Specialist position in Bulgaria, based on-site in the vibrant capital city of Sofia. This role is ideal for Spanish-speaking professionals with a passion for consumer electronics and cutting-edge smart home technology, who are eager to deliver exceptional customer experiences on behalf of a globally recognised brand. If you are searching for meaningful Spanish-speaking jobs that place you at the forefront of the consumer electronics industry, this is your moment to shine — and jobs in Bulgaria have never looked more exciting.

Key Responsibilities

Provide expert-level technical support and troubleshooting assistance to Spanish-speaking customers using iRobot consumer electronics products, including robotic vacuum cleaners and smart home devices.

Guide customers through product setup, configuration, and connectivity issues with clarity, patience, and professionalism.

Diagnose and resolve hardware and software issues related to iRobot devices and their companion mobile applications.

Deliver accurate product information and educate customers on the full range of iRobot consumer electronics features and capabilities.

Handle customer enquiries via multiple communication channels, including telephone, email, and live chat, ensuring a consistently outstanding service experience.

Accurately log all customer interactions, technical issues, and resolutions within the company's CRM and ticketing systems.

Collaborate with internal teams to escalate complex technical issues and ensure timely resolution in line with service level agreements.

Contribute to the continuous improvement of support processes by sharing customer feedback and identifying recurring issues within the consumer electronics support environment.