Dutch Speaking Customer Service Agent Eneco - Work Remote In Greece

Dutch Speaking Customer Service Agent Eneco

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries. We specialise in placing skilled professionals in roles that align with their language capabilities, career ambitions, and lifestyle goals — creating opportunities that truly transform lives. At Mercier Consultancy Group, we pride ourselves on delivering a seamless, supportive recruitment experience from first contact through to your first day on the job and beyond.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Speaking Customer Service Agent Eneco position in Greece, working remotely on behalf of Eneco, one of Europe's most recognised and forward-thinking energy companies. In this role, you will serve as a vital point of contact for Dutch-speaking customers, providing expert guidance, resolving energy-related enquiries, and delivering a consistently outstanding service experience that reflects Eneco's commitment to sustainable and reliable energy solutions. This is a fantastic opening for Dutch-speaking professionals seeking jobs in Greece within a dynamic and growing energy sector environment.

Key Responsibilities

Respond promptly and professionally to inbound customer enquiries from Dutch-speaking clients regarding energy products, services, billing, and account management via phone, email, and chat channels.

Assist customers with questions related to their energy contracts, tariff structures, and consumption data, ensuring clarity and accuracy in all communications.

Troubleshoot and resolve issues related to energy supply, meter readings, payment plans, and service disruptions in a calm, efficient, and customer-focused manner.

Guide customers through energy-saving options, green energy products, and sustainable tariff transitions in line with Eneco's environmental mission.

Accurately log all customer interactions, updates, and case resolutions within the company's CRM system, maintaining meticulous records at all times.

Collaborate with internal teams and escalate complex energy-related technical issues to the appropriate departments when necessary, ensuring swift resolution.

Proactively identify opportunities to improve the customer experience, providing feedback to team leaders on recurring issues within the energy service landscape.

Uphold Eneco's brand values and service standards in every interaction, contributing to a positive and professional customer journey from start to finish.