Patient Care Coordinator-Front Desk

Position: Patient Care Coordinator-Front Desk 1

Job Description

Patient Care Coordinator-Front Desk 1

The employees of Dexter Oral Surgery & Implant Center will be, above all, positive, hard working, team-oriented, personable, and committed to continuous improvement.

• Answer phone first (FD2-second, FD3-third, PM-fourth) and schedule appointments accordingly; or, triage calls to Surgical Assistant, Doctor, or other relevant party. Schedule new patients and other appointments as needed.
• Process payments.
• Communicate with other offices regarding patient needs, care, or documents.
• Greet patients and have them fill out all necessary paperwork; make copies of driver’s license and insurance cards; offer coffee/water to all (except NPO patients); communicate with back staff on patient readiness for rooms via DSN or verbally.
• Tidy waiting room and ensure coffee area and mini-fridge are stocked; empty trash as necessary and sweep any salt/dirt/etc. as it accumulates; magazine management.
• Check patient bathroom for tidiness; tidy and empty trash as necessary.
• Tidy front desk and empty trash as necessary.
• Monitor waiting room to ensure timely patient access to doctor and arrivals.
• Scan patient’s files and documents (consents, health histories, referral slips, etc. from the “Done & Shred file) & shred documents once scanned.
• Confirmation Calls.
• Assist in obtaining insurance benefits as needed for upcoming patients and making sure patient’s Insurance Plans are up to date in system.
• Obtain referral slips and x-rays for all upcoming consultations (for next day’s appointments) and prepare folder of daily patients.
• Preparing fee estimates from teleconsultations for patients, based on insurance benefits; send via Docusign. Interface with clinical staff on consultation spreadsheet and consents that need to be emailed. Eventually, be able to assist with presentation of fee estimates for in-person consult/treat appointments or consultations.
• Attendance and participation at monthly staff meetings, familiarity drills, and other training.
• Input patient information into iCore RX as directed.

Soft Skills

• Superior customer service, including but not limited to going above and beyond to meet patient needs, making every effort to satisfy patients.
• Talking to patients in person and on phone in a positive and edifying manner.
• Honesty, humility, and sincerity.

Work Schedule & Compensation

This position is a 4 day/week position and should expect to work 32-36 hours per week. Potential to work more hours in the future.

Salary Range: $15-19, commensurate with experience.

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