Operations Excellence Manager

About the Role

Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. We are seeking an Operations Excellence Manager to enable analytics, measurement-based management, special project ownership, and elevated insights that accelerate growth and Operations quality. The ideal candidate is an experienced management consultant who’s ready to operate: structuring problems, diving into data, partnering internally and externally to affect change, then measuring results to ensure change happens.

Core Responsibilities

Champion Metric-Based Operations

Gather data, run analysis, and generate insights on the questions that move Operations: cost-to-serve, throughput and capacity, unit economics, inventory and fulfillment costs, and more

Drive transparency and accountability into every element of Lola’s Operations, through usable dashboarding, reporting, and opportunity identification

Partner closely with Strategy Analytics team to leverage all Lola’s data to make better Operational decisions, prioritize initiatives, and move needles

Special Project Ownership

Identify, prioritize, and scope the highest-impact projects to improve Operations at Lola: define the problem/impact, build the business case, structure the plan, and build internal strategic alignment

Execute these projects independently and urgently, in collaboration as-needed with all relevant stakeholders (Operations team, other Lola teams, vendors, 3PLs, systems partners, and more)

Stand up new processes, launch new capabilities, and fix what's broken - “be hands on, don’t hand off”

Measure before-and-after results of every major initiative across Operations to ensure lasting improvement

Eagerly jump-in to provide leverage across the Operations organization whenever and however needed

Serve as Operations Chief of Staff

Run critical rhythm for Operations — prepare the materials (documents + data) for effective leadership meetings, OKR meetings, quarterly planning exercises, and all critical decision-making sessions

Drive clarity and accountability across the Operations organization, tracking projects and priorities, providing extra bandwidth when appropriate, and escalating or re-evaluating priorities when necessary

‘Supercharge’ the effectiveness of every Operations team member - from Head of Operations on down - Ecomm Ops, Channel Ops, Retail Ops, Customer Ops CX, Supply Chain Ops, Technology

This role will report to the Head of Operations. Preference for candidates in New York or Utah who can be hybrid in our offices 3 days per week. Also open to remote candidates in Austin or Los Angeles.

Qualifications

2-3 years of experience in consulting, corporate strategy, investment banking, private equity, or high-growth startup operations (MBB or similar)

Proven track record of methodically identifying opportunities, defining plans, deploying change, and measuring results

Comfort working cross-functionally to influence, enable, and empower people from various backgrounds, skillsets, seniority levels

Ability to identify and gather the most-important data, perform independent analysis, and translate to strategies and actions

Curious, self-starting polymath who wants to learn and build quickly

Exposure to ecommerce, DTC, or retail strongly preferred

Strong project management instincts: able to keep multiple workstreams on track, follow up relentlessly, and drive accountability without formal authority

Bias toward action: track record of not just analyzing but executing and getting things done in ambiguous environments

What We Offer

Competitive base salary and annual bonus based on company and individual performance

21 days paid vacation + all federal holidays

Full health benefits (health, dental, vision, mental)

16 weeks paid birth parent leave; 8 weeks non-birth parent leave

55% off Lola Blankets for friends and family

Opportunities for career growth within Lola Blankets