Support Agent

Be the first voice operators hear when they need help. Solve problems, build trust, and help people get the most out of the platform.

This isn't reading from a script. You'll need to actually understand utility billing, think on your feet, and care about getting it right.

What You'll Do

• Respond to operator questions via chat, email, and phone
• Troubleshoot billing, metering, and platform issues
• Help onboard new operators and walk them through setup
• Document common issues and build out the knowledge base
• Flag patterns to the product team so we can fix root causes

What We're Looking For

• 1+ years in customer support, helpdesk, or a similar role
• You're patient, clear, and genuinely enjoy helping people
• Comfortable with software — you pick up new tools quickly
• Strong written communication — most support is async
• Property management or utility experience is a bonus, not a requirement

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