PM Front Desk Agent

Position Title: PM Front Desk Agent

Property: Holiday Inn Express Denver Central North

Location: Denver, CO (Central Area)

Schedule: 2:00 PM Shift | Weekends Required

Compensation: Competitive, Based on Experience

Position Overview

The PM Front Desk Agent is responsible for overseeing afternoon front-desk operations and delivering strong, consistent guest service. This is a hands-on position requiring confidence, accountability, and the ability to manage both guest needs and property operations during peak check-in hours.

Front Desk Operations

• Manage guest check-ins, check-outs, and reservations efficiently
• Provide professional and friendly guest service at all times
• Ensure accurate billing, cash handling, and daily reporting
• Maintain a clean, organized, and welcoming front desk area

Operations & Performance Focus

• Monitor daily arrivals, departures, and room availability
• Help maintain minimal out-of-order rooms
• Support sellout strategy and maximize occupancy
• Ensure smooth shift transitions with PM and Night Audit teams

Qualifications

• Strong communication and problem-solving skills
• Ability to work independently and make sound decisions
• Professional appearance and reliable work ethic

Why Join Us

• Stable position with leadership responsibility
• Growth opportunities within a multi-property organization
• Supportive ownership and management team
• Competitive pay based on experience

If you are dependable, proactive, and comfortable leading operations during peak hours, we encourage you to apply.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Front Desk: 1 year (Preferred)
• Hotel: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person