Owner Services Account Manager - Hybrid Cincinnati, OH

Brief Description

Title: Owner Services Account Manager

Location: Hybrid- Fishers, IN

Reports to: Director of Owner Services

Built Different

Jet Access is a family-owned, professionally operated private aviation company. Everything private aviation lives here: aircraft management, charter, maintenance, sales, flight training, FBO services, and charter brokerage. We were the first to bring every sector of private aviation under one brand, and the best of what we are building is still ahead of us.

But here is what you really need to know: the energy at Jet Access is different, and you will feel it from day one. We move with purpose and intensity, thinking strategically, acting decisively, and tackling challenges head-on. This is not a place for coasting. We expect excellence, ownership, and the drive to do things right even when it is harder. We push hard because we genuinely want to elevate the lives of our clients, our aircraft owners, and the people right next to us. Growth is not just happening around us. We are driving it together.

Bring your energy, your expertise, and your commitment to excellence and expect us to meet you with the same. You will have a voice, a real seat at the table, and the opportunity to grow in a company that is genuinely invested in your future. Expect it all.

Our Core Values

• Safety First. Above all else, we operate with the safety of our Team Members, clients, and guests as our top priority. No exceptions, no shortcuts.
• Do the Right Thing for the Long Term. We act ethically, think strategically, and make decisions built for the future. Our Team Members are empowered to choose the harder right over the easier wrong.
• Take Care of Each Other. When we take care of our people, our people take care of our clients and each other. We show up, listen first, and lift each other up.
• Relationships Matter. Our relationships with Team Members, clients, vendors, and the communities we serve are the foundation of our success. We keep our word and build trust one interaction at a time.
• Maintain Positivity. We celebrate wins, lift each other up, and bring optimism and solutions to every challenge. The energy we create together is a choice, and we choose well.

Your Competitive Edge

• Base salary range: $75,000 to $95,000 (annualized), paid bi-weekly.
• Variable compensation through the Owner Services Variable Compensation Structure, paid quarterly, based on client retention and aircraft performance.
• Total target cash compensation: $75,000 to $130,000+ based on portfolio and individual performance.
• This position is classified as FLSA Exempt.

Our commitment to “Take Care of Each Other” shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. You will join a tight-knit family where leadership is compassionate, transparent, and empowers you to achieve success, both for the business and your personal growth.

Where You Make Your Mark

The Owner Services Account Manager serves as the trusted advisor and primary relationship manager for Jet Access aircraft owners, delivering a seamlessly coordinated ownership experience that reflects the highest standards of discretion and professionalism. This role bridges every department in the organization to ensure that each owner’s operational, financial, and service expectations are not only met but consistently exceeded. Through strategic account stewardship and a deep commitment to service excellence, the Owner Services Account Manager strengthens long-term owner loyalty and contributes directly to the continued growth of the Jet Access portfolio.

Owner Relationship Management and Retention

• Serve as the trusted advisor and primary point of contact for assigned aircraft owners, building enduring relationships grounded in responsiveness, discretion, and proactive communication.
• Conduct regular strategic reviews with owners to present operational performance data, financial summaries, and service updates in a clear and accessible format.
• Maintain detailed, current knowledge of each owner’s preferences, priorities, and unique requirements to anticipate needs and personalize every interaction.
• Proactively identify and resolve owner concerns before they escalate, ensuring a consistently positive ownership experience across all touchpoints.
• Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access’s continued growth and success.

Service Delivery And Experience

• Champion the owner’s perspective across the organization, ensuring that every department understands and prioritizes the expectations of each assigned owner.
• Partner with scheduling, operations, and maintenance teams to coordinate a seamless day-to-day ownership experience, resolving competing priorities with professionalism and urgency.
• Coordinate special requests, bespoke services, and high-touch interactions tailored…