Vertical Supply Group is hiring: Call Center Customer Service Representative in Greensboro

JOB DESCRIPTION

Job Description

Summary:

The Customer Service Representative answers incoming calls, emails and other communications from customers – providing world class customer service.

Takes customer orders, answer inquiries and questions, handles complaints, trouble shoot problems and provides information.

• Performs specifically assigned tasks daily and takes responsibility to ensure all tasks are done in an accurate and timely manner.

Hours of this position will be 8 am – 5 pm Monday-Friday.

Duties & Responsibilities:

• Handles customer inquiries & takes their orders via phone, email, mail and chat. Call Center Experience Preferred.
• Researches, enters and updates required information using available resources
• Manages and resolves customer complaints, identifies and escalates priority issues
• Provides customers with accurate product and service information, follows up when needed
• Manages a portfolio of assigned customer accounts, acting as the main contact for assigned outside sales rep and their customers. takes responsibility for their assigned account orders - ensuring excellent customer service.
• Makes outbound calls as assigned
• Other duties as assigned

Qualifications:

• High School Diploma Required.

Degree preferred.

• Minimum of 2 years’ experience working in a high volume, fast paced smaller call center environment
• Experience working with outside sales force and handling key and national accounts
• Strong computer skills, understanding of Microsoft Office products: Outlook, Excel & Word
• Excellent communication skills, both verbal and written
• Strong organizational skills
• Demonstrated success managing sales account relationships
• Good attention to detail - MUST be able to multi-task
• Great attitude & ability to thrive in a close team environment
• Experience in the arborist industry is highly preferred

Physical Demands:

Light Work involves lifting up to20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.

Frequent walking, standing, and sitting.

Frequent reaching and/or grasping using hands and/or arms.

Frequent use of hands requiring dexterity in using the telephone, computer keyboard, or other objects.

Visual ability including distance, peripheral and depth perception.

Regularly required to talk and hear.