Sales Team Lead - (Portuguese speaking)

We are looking for an experienced and performance-driven Team Lead to lead our Portuguese-language sales team. Our most profitable and strategically important market. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management.

You will lead a team of up to 15 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities.

Key Responsibilities

Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit

Monitor daily performance dashboards, identify trends, and implement corrective actions quickly

Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching

Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations

Set clear sales targets and ensure consistent accountability across the team

Analyze team performance and provide clear reporting and insights to management

Foster a culture of ownership, transparency, high performance, and continuous improvement

Ensure compliance with internal processes, quality standards, and company policies