Credit & Collections Specialist

About Voltex

Voltex Electrical is an Australian manufacturer and supplier of electrical accessories to trade customers across Australia and New Zealand. We are a forward-thinking, AI-embracing business where collections are relationship-led — not call-centre driven. We collect by understanding customers, solving problems, and protecting long-term trade relationships.

About the Role

We’re looking for a Credit & Collections Specialist to manage end-to-end credit control, including overdue account follow-up, new account onboarding, credit assessment, and related customer service.

This is an empathy-led role. You’ll need to be firm on policy, fair with people, and confident handling sensitive conversations while preserving strong customer relationships. Success is measured by accounts resolved and relationships protected — not call volume.

We value customer service skills as highly as collections experience, and Australian experience is essential.

Key Responsibilities

• Follow up overdue accounts by phone, email, and SMS in a relationship-led, non-scripted way.
• Resolve payment issues, disputes, returns, credits, and customer service queries.
• Assess new account applications, credit limits, and credit risk.
• Work with sales, customer service, operations, and accounts to resolve issues quickly.
• Manage the shared inbox and email correspondence promptly and professionally.
• Maintain accurate records of collection activity, payment arrangements, and customer communication.
• Prepare statements, invoice copies, reminders, and escalation notices.
• Monitor overdue accounts, defaults, and customers at risk of administration or liquidation.
• Support account maintenance, data entry, and ABN/entity record checks.