Product Support Manager

Leading the product support operations, the full-time Manager of Product Support will oversee daily team activities, manage team capacity, and drive continuous improvement in customer service while working remotely. Key responsibilities Manage and mentor the product support team through hiring, onboarding, and performance management Oversee daily operations to ensure service level agreements (SLAs) and high-quality customer service are met Collaborate with Product and Engineering teams to report bugs and advocate for customer needs in product development Required qualifications Bachelor's degree in Business, Communications, Technology, or a related field 5+ years of experience in product support, customer success, or technical support roles 2+ years of direct people management experience Ability to work during PST business hours Strong understanding of product life cycles and bug tracking processes