Patient Access Representative / Medical Assistant

The Patient Access Representative/Scheduler must possess in-depth knowledge of all patient check‑in and check‑out functions, payment collection, and patient medical record management. This role serves as the primary point of contact for all patients, delivering a consistently superior customer service experience that aligns with the Center’s mission and vision.

Essential Duties: Registration Process / Check‑In Process

• Acts as the positive “face” of the Health Center as the main point of contact for participants and families.
• Supports center operations by greeting and checking in patients at the front desk, scheduling appointments, and performing other front‑desk functions.
• Schedules appointments, confirms patient availability, and verifies the appointment date, time, location, and provider name with callers for accuracy.
• Acts as an advocate or liaison for patients and the Health Center and continuum of care as appropriate.
• Answers the telephone promptly and in a polite, professional manner, directing calls to other departments as needed.
• Uses sound judgement in handling calls, especially with upset patients, and understands when to escalate calls.
• Maintains all delegated worklists and tasks through the electronic medical record.
• Uses equipment effectively, efficiently, and safely.
• Handles patient requests and questions appropriately.
• Provides benefit plan and eligibility information to participants, providers, unions, employers, and others.
• Adheres to Culinary Health Center and Keck Medicine of USC NV PC policies and procedures.
• Performs duties as a care coordinator when assigned.

Medical Assistant Duties

• Determines patient care needs and directs patients accordingly.
• Ensures patient charts are prepared prior to appointments, including x‑rays and pertinent lab work; makes arrangements to obtain any special equipment needed; sets up exam rooms; assists physicians with exams as needed and monitors patient flow.
• Prepares and administers adult and pediatric immunizations according to provider orders.
• Prepares patients for examinations and obtains and records vital signs.
• Ensures health‑care delivery areas are fully stocked, organized, cleaned, and disinfected.
• Maintains files and records, oversees equipment and office supply inventory; photocopies, collates, faxes, distributes, mails, and performs errands.
• Ensures that physician orders for medications and treatments are implemented by the appropriate staff.
• Assists physicians with exams and procedures.
• Records patient information in chart/EHR according to Joint Commission standards and maintains a professional demeanor.
• Schedules patient appointments and performs other duties as assigned.

Required Qualifications

• High School or equivalent.
• Specialized/technical training and graduation from an accredited Medical Assistant diploma/certificate program.
• 0–1 year experience in an office or ambulatory clinic setting as a Front Office Medical Assistant.
• Knowledgeable and understanding of medical terminology; able to interview patients and interface with physicians, nurses, and other professional staff.
• Knowledgeable in electronic health records and various computer programs such as Word and Excel.
• Excellent communication skills, including the ability to speak, read, and write English/Spanish proficiently.
• Comfortable with computers and medical terminology.

Preferred Qualifications

• 3 years of experience in an office or ambulatory clinic setting as a Front Office Medical Assistant.

Required Licenses/Certifications

• Basic Life Support (BLS) Healthcare Provider from the American Heart Association.
• Fire Life Safety Training (LA City); if no card upon hire, one must be obtained within 30 days and maintained through renewal before expiration.

The hourly rate range for this position is $17.50 – $27.01.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.

USC observes affirmative action obligations consistent with state and federal law.

We provide reasonable accommodations to applicants and employees with disabilities.