Norwegian Speaking Support Specialist - Work In Sofia, Bulgaria

Norwegian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With an extensive network spanning multiple industries and countries, we specialise in placing professionals in roles where their language skills and expertise truly make a difference. At Mercier Consultancy Group, we are committed to supporting every candidate through a seamless, rewarding, and fully guided career transition.

Job Overview

We are currently seeking a motivated and customer-focused Norwegian Speaking Support Specialist to join a dynamic Customer Support Services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Norwegian-speaking professionals looking to build or advance their career in the customer support services industry while enjoying a vibrant international working environment. Whether you are already exploring jobs in Bulgaria or are simply ready for an exciting new chapter abroad, this Norwegian Speaking Support Specialist position in Bulgaria offers everything you need to thrive professionally and personally.

Key Responsibilities

Deliver high-quality customer support to Norwegian-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of the customer support services industry.

Handle inbound and outbound customer enquiries efficiently, providing accurate information, timely resolutions, and a consistently positive customer experience.

Identify, investigate, and resolve customer issues and complaints with empathy, professionalism, and a solution-driven approach.

Accurately document all customer interactions, case details, and resolutions within the company's CRM system in accordance with established procedures.

Collaborate closely with internal teams, including technical support and escalation departments, to ensure complex queries are resolved promptly and effectively.

Monitor customer satisfaction metrics and contribute to continuous improvement initiatives within the customer support services team.

Stay up to date with product knowledge, service offerings, and company policies to ensure customers always receive accurate and relevant assistance.

Uphold compliance standards and data protection protocols in all customer-facing communications and internal processes.