Polish Speaking Player Support Agent for Riot Games - Work In Sofia, Bulgaria

Polish Speaking Player Support Agent for Riot Games

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a deep commitment to candidate success and employer satisfaction, we have built a reputation for delivering premium staffing solutions that go far beyond the ordinary. At Mercier Consultancy Group, we don't just fill vacancies — we build careers and shape futures.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Polish Speaking Player Support Agent for Riot Games position in Bulgaria — a role perfectly designed for passionate gaming enthusiasts who want to turn their love for esports and competitive gaming into a rewarding professional career. In this dynamic on-site role based in Sofia, Bulgaria, you will serve as the dedicated point of contact for Polish-speaking players of Riot Games' world-renowned titles, including League of Legends, VALORANT, and more. If you are searching for Polish-speaking jobs that place you at the heart of the global Gaming & Esports industry, this is an opportunity you simply cannot afford to miss.

Key Responsibilities

Deliver high-quality, empathetic player support to Polish-speaking Riot Games players via chat, email, and ticketing platforms, resolving in-game issues efficiently and professionally.

Assist players with account-related inquiries, including login difficulties, account recovery, ban appeals, and security concerns specific to Riot Games titles.

Investigate and resolve technical issues related to gameplay, client performance, lag, connectivity, and other platform-specific problems experienced within the Gaming & Esports environment.

Respond to billing and payment inquiries, including issues with in-game purchases, RP (Riot Points) transactions, and subscription services, ensuring full player satisfaction.

Maintain a thorough and up-to-date knowledge of Riot Games' evolving game catalog, patch updates, esports events, and community guidelines to provide accurate and relevant support.

Accurately document all player interactions and case resolutions within the internal CRM system, adhering to quality standards and escalation procedures.

Identify recurring player pain points and trends, escalating critical feedback to the appropriate internal teams to drive continuous improvement in the player experience.

Uphold Riot Games' values and community standards by promoting a positive, inclusive, and respectful gaming environment for all Polish-speaking players.