Customer Service Dispatcher

Customer Service Dispatcher – Trucking & Transportation

Pay: $20.00 – $24.00/hour

Location: Spokane, WA | On-site

Schedule: Monday – Friday, 7:00 AM – 4:00 PM

Temp-to-Hire | Must be available after hours and weekends for remote support

About the Role:

We’re seeking an experienced and proactive Customer Service Dispatcher to manage load planning and dispatch operations for a full-service transportation company. This key role supports daily communication between customers, drivers, shippers, and internal teams to ensure timely, efficient, and compliant deliveries.

Key Responsibilities:

Load Planning & Customer Service:

• Serve as the main point of contact for customers, drivers, shippers, and receivers
• Plan, assign, and adjust driver loads based on availability, route optimization, and DOT regulations
• Work with freight brokers to secure profitable lanes and manage required documentation
• Maintain knowledge of DOT rules, driver hours of service (HOS), and equipment requirements

Dispatching & Driver Support:

• Communicate with drivers via dispatch software, phone, text, and email
• Troubleshoot operational issues and escalate when needed
• Coordinate truck maintenance and direct drivers to approved vendors
• Manage and update load details in the Transportation Management System (TMS)

Administrative & Operational Duties:

• Ensure drivers follow company policies (accident reporting, insurance claims, time-off requests, etc.)
• Assist with driver recruitment, onboarding, and retention
• Reconcile load paperwork and support invoicing processes
• Participate in regular team meetings, performance reviews, and ongoing training

What We’re Looking For:

• 3+ years of experience in logistics, dispatch, or customer service (preferred)
• Strong sense of urgency with the ability to multitask and prioritize
• Excellent communication and interpersonal skills
• Proficient with Microsoft Office and dispatch software
• Reliable, self-motivated, detail-oriented, and team-focused
• Available after hours and weekends for remote support, as needed

Bonus Points For:

• Experience with social media, marketing, or web-based tools

#INDSPO