ServiceNow Scrum Master

Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time ServiceNow Partner of the Year—winning  Creator Workflow Partner of the Year in 2022,   ServiceNow Store Partner of the Year in 2024 AND 2025 ServiceNow Worldwide Innovation Partner of the Year!  — we take pride in our expertise and commitment to excellence.

At Bravium, we believe that  our people are our greatest strength , which is why we invest in hiring top talent who align with our core values:

Strive for Greatness

Do the Right Thing

Foster Teamwork

Respect Each Other

Grow Together

We are seeking a skilled ServiceNow Scrum Master to join our team supporting federal government clients. This role is ideal for professionals with strong analytical capabilities, a deep understanding of the ServiceNow platform, and a commitment to delivering high-impact solutions in a mission-driven environment.  As a ServiceNow Scrum Master at Bravium, you will play a key role in guiding Agile teams to deliver high-quality ServiceNow implementations efficiently and effectively. You will facilitate Scrum ceremonies, remove impediments, and foster continuous improvement within our Agile framework. Your leadership and platform expertise will help maximize the value of ServiceNow for our clients while driving meaningful outcomes for stakeholders.

Key Responsibilities:

Facilitate Agile Ceremonies: Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure teams are aligned and progressing towards their goals.

Coach and Mentor: Guide teams on Agile principles and practices, fostering a collaborative and productive environment.

Remove Impediments: Identify and address any blockers or obstacles that may hinder the team’s progress.

Stakeholder Communication: Maintain clear and transparent communication with stakeholders, providing updates on project status, risks, and dependencies through data from ServiceNow.

Continuous Improvement: Encourage a culture of continuous improvement, helping teams reflect on processes and implement changes to enhance efficiency and quality.

Ensure Compliance: Ensure that the team adheres to Scrum best practices and organizational standards.

Ensures that the team has a clear understanding of Definition of Done and how to meet it.

Collects and shares team metrics with the team, determines when new metrics are needed, and develops improvements in metrics.

Ad hoc deliverables and action items at the discretion of leadership

Qualifications:

Experience: Proven experience as a Scrum Master, preferably in a ServiceNow environment.

Certification: Certified Scrum Master (CSM) or equivalent Agile certification.

ServiceNow Knowledge: Strong understanding of ServiceNow platform capabilities and experience in implementing ServiceNow solutions.

Agile Expertise: Deep knowledge of Agile methodologies, including Scrum and Kanban.

Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts to diverse audiences. Tailoring communication to senior and other internal and client audiences.

Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to addressing challenges.

Team Player: Ability to work collaboratively with cross-functional teams and foster a positive team culture.

Bachelor’s degree (or equivalent experience) in  Business, Information Systems, Computer Science , or related field

U.S. Citizenship  is required

Active Public Trust clearance  or the ability to obtain one

Skills and Abilities:

Understanding of Agile methodologies and tools (e.g., Jira, Confluence)

Strong interpersonal and communication skills, with the ability to present complex ideas clearly and effectively

Demonstrated ability to work effectively in fast-paced, team-oriented environments with diverse stakeholders

Hands-on experience with ServiceNow, including familiarity with common modules and functionality

Proficiency in developing business process documentation using Microsoft Visio or similar tools

Experience translating business needs into detailed technical requirements

Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices

About Bravium Consulting

Bravium Consulting provides technology and management consulting services for the public and private sectors.  Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.

Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team.  We are committed to excellence so training, supporting, and empowering our team is a top priority for us.  We offer competitive salaries and a comprehensive benefits package…