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Senior Customer Service Representative
DSV Road Transport · Fort Wayne, Indiana · Posted Jul 3, 2026
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**Overview**
We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at DSV, a global leader in transport and logistics. As a Senior Customer Service Representative, you will be responsible for delivering exceptional service to our clients, building rapport and trust, and ensuring the efficient operation of our site. **Responsibilities**
- Manage order flow to ensure daily requirements are fulfilled
- Coordinate special warehouse projects
- Mentor and train new and existing associates in specific distribution activities
- Direct the operations of the CSR team to achieve prescribed objectives
- Respond to all requests (internal and external) in a courteous, professional, and timely manner
- Coordinate all inbound and outbound activity for assigned accounts
- Process and input all customer orders
- Run stock reports to check for product availability
- Generate all related paperwork and necessary information required for customer work orders
- Expedite orders as necessary, trace orders as required, and notify customers of any activity concerning their merchandise
- *Qualifications**
- High school diploma or general education degree (GED)
- 1 year experience in a customer service-related capacity
- Intermediate computer skills, including proficiency with MS Office Applications and WMS functions
- Strong attention to detail, accuracy, and ability to accomplish job tasks in a timely manner
- Ability to perform duties with minimal supervision or guidance
- Effective communication skills, both written and verbal
- Ability to multi-task and adapt to change in a fast-paced work environment
- *Benefits**
- Competitive hourly rate ($24.00 - $24.00)
- Comprehensive benefits package, including eligibility for benefits, programs, and plan details (available through the DSV Benefits Showcase)
- Opportunity to work for a global leader in transport and logistics
- Collaborative and dynamic work environment
- Professional development and growth opportunities