German Speaking Travel Support Advisor - Work Remote In Greece

German Speaking Travel Support Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a strong track record of placing professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, candidate-first recruitment experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a lifestyle you'll love.

Job Overview

We are thrilled to present an outstanding opportunity for a passionate and customer-focused professional to join our client's team in a German Speaking Travel Support Advisor position in Greece. This remote role, based within Greece, sits at the heart of the travel industry, where you will serve as a trusted point of contact for German-speaking travellers, helping them navigate bookings, itinerary changes, and travel-related enquiries with confidence and care. If you are looking for German-speaking jobs that combine your love of travel with genuine career progression, this is the perfect opportunity for you.

Key Responsibilities

Deliver exceptional customer support to German-speaking travellers via phone, email, and live chat, addressing enquiries related to bookings, reservations, and travel arrangements.

Assist customers with flight, hotel, and holiday package modifications, cancellations, and rebookings in a timely and professional manner.

Provide accurate, up-to-date information regarding travel policies, visa requirements, baggage allowances, and destination-specific guidelines.

Handle and resolve customer complaints related to travel disruptions, delays, or service issues with empathy, efficiency, and a solution-oriented mindset.

Collaborate closely with travel partners, airlines, and accommodation providers to ensure customer issues are escalated and resolved appropriately.

Accurately log all customer interactions, case notes, and resolutions within the company's CRM and ticketing systems.

Proactively identify opportunities to upsell or cross-sell relevant travel products and services where appropriate.

Maintain a thorough understanding of the travel industry's evolving landscape, including seasonal trends, travel advisories, and promotions.