Sr. Product Engineer- Observability, ArcGIS Enterprise

Overview

Build the next generation of ArcGIS Enterprise, a suite of products delivering state-of-the-art mapping and analytics capability to thousands of customers and millions of users worldwide.

Our team builds cutting-edge, highly scalable, and reliable distributed software for on-premises, Kubernetes, and the cloud, making maps, geographic information, and analyses available on any device, anywhere, at any time. Our product engineers provide a strong technical voice in the product development process and use the best tools available to build highly reliable, sustained, and evolutionary software.

As a Product Engineer for observability, you will work with our cross-functional global team of product engineers, developers, and writers to design and implement the best observability patterns with a particular focus on leveraging AI and data‑driven techniques to deliver automated root cause analysis and intelligent sizing recommendations. You will be actively involved with designing, writing, building, and delivering existing and next generation ArcGIS Enterprise observability using software development and quality assurance practices.

Responsibilities

Translate customer needs and industrial trends into technical requirements for future ArcGIS Enterprise software releases

Design and evolve end-to-end observability pipelines, spanning metrics, logs, traces, and events, across ArcGIS Enterprise deployments

Contribute to the design of AI Driven Root Cause Analysis (RCA) capabilities that accelerate troubleshooting and incident resolution

Partner on the design of data driven models to generate sizing and capacity guidance for customers

Collaborate with product engineers and development engineers on software project teams to build new ArcGIS Enterprise software releases

Share workflows in help topics, blog articles, presentations, tutorials, and samples

Troubleshoot and triage customer issues

Review and analyze automated test results, report status on software quality and stability, and certify software quality

Requirements

5+ years of experience with ArcGIS Enterprise and ArcGIS platform technologies

Solid foundation of observability concepts: metrics, logs, traces, SLIs, SLOs

Hands-on Experience with Prometheus / Grafana

Robust experience developing and implementing test plans and test automation

Experience working with Python, Java, or other scripting languages

Strong experience translating customer needs (in observability) into technical requirements for the team

Excellent problem solving and analytical skills

Proven ability to build and deliver quality software in a team environment

Strong time management and organizational skills

Bachelor’s degree in computer science, software engineering, information systems, or a related technical field

Recommended Qualifications

Experience with capacity planning, performance and chaos engineering

Familiarity with AI and Machine Learning concepts, especially as applied to operational data

Working knowledge of Kubernetes resource management (requests/limits, throttling, OOMs)

Hands on experience building or operating large scale distributed systems

Experience designing, deploying solutions in AWS and/or Azure

Master’s degree in computer science, software engineering, information systems, or a related technical field

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$93,600 $159,328 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here .

If you don’t meet all of the preferred qualifications for th…