Implementation Manager

Who We Are:

Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger , delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience . Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.

Implementation Manager

Location: McLean, VA or Richmond, VA

Work Environment: Hybrid

Role Summary:

The Implementation Manager will work closely with clients, project teams, and internal stakeholders to define implementation strategies, manage project timelines, and deliver results that exceed client expectations. This position effectively establishes, maintains, builds and manages client relationships at all levels to ensure Exiger core product offerings are deployed successfully per contractual requirements. The individual will lead client interactions from contract signature until implementation completion The ideal candidate must have excellent project management skills , be client and solution focused with the understanding that the client's best interests are served through seamless delivery.

What You'll Do:

Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions.

Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.

Drive internal process focused initiatives ensuring consistent standards are adopted across the practice

Provide comprehensive training and support to clients to ensure effective adoption and use of Exiger’s products.

Prepare and deliver detailed project documentation; providing timely and accurate reporting regarding implementation status both internally and externally.

Maintain a thorough knowledge of Exiger’s Core products, services and strategic services

Ad-hoc and other projects and responsibilities may be added at the manager's discretion

Work closely with internal teams, including sales, product management, engineering, and customer support, to ensure a seamless transition from sales to implementation and implementation to customer success.

Who You Are:

You possess a high level of initiative and self-motivation, especially in a team environment

You understand the processes, pain points, and personas in third party management, supply chain management, procurement, risk, and compliance

You lead inspirational, tailored presentations in a customer-facing environment

You articulate complex ideas clearly and concisely, in written and verbal English

You balance multiple priorities while maintaining a strategic mindset

You have familiarity with Supply Chain Risk Management, Governance, Risk Compliance, and Third-Party Risk Management

You have strong client/customer management skills

You have excellent presentation and facilitation skills

You demonstrated strength in issue management and customer relationship skills

What You'll Need:

Minimum 1-5 years of experience in project management and implementations

Experience with compliance, supply chain risk management, third-party risk management or due diligence

Consulting experience is a plus

Bachelor’s Degree in a relevant field

Must be a US citizen

Have the ability to analyze, manipulate large data sets (i.e. Excel, Access, SQL or VBA)

Have the ability to perform data auditing and validation

To be proficient in Microsoft Office Suite

Familiarity with Project Management methodologies

Have the ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities

Why You'll Love Working Here:

Competitive base salary

Additional performance incentives (SPIFFS, recognition awards)

Private medical, dental, and vision benefits

16 weeks of paid parental leave

Purposeful career development programs with reimbursement for educational certifications

Industry-leading health, vision, and dental benefits

Discretionary Time Off for all employees, with no maximum limits

A collaborative culture that celebrates hustle, heart, and high performance

#LI-Hybrid

Exiger is named a Leader in the Gartner ® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at Exiger.com and follow Exiger on LinkedIn .

At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused—committed to building technology …