Customer Service Representative / Clerical Support

Customer Service Representative / Clerical Support

Valley Empire, Inc. – Spokane, WA

Full-time | Monday – Friday | No Weekends

Pay: $19.00 – $23.00 per hour (DOE)

About Valley Empire, Inc.

Valley Empire, Inc. is a family-owned business proudly serving the accounts receivables industry since 1976. Our company is built on integrity, teamwork, and long-term relationships with our clients. We’re looking for a dependable, detail-oriented individual to join our team.

Position Summary

As a Customer Service Representative / Clerical Support, you’ll be part of a supportive team that values accuracy, communication, and professionalism. This role combines customer interaction with clerical support.

Key Responsibilities:

• Provide excellent customer service by answering calls and resolving inquiries related to their accounts.
• Enter, update, and maintain accurate account information in our systems.
• Ensure compliance with collection laws and company policies.
• Meet daily deadlines while maintaining accuracy and professionalism.
• Assist with local errands such as mail pickup and document delivery between offices or to the courthouse.

Qualifications:

• Strong typing and 10-key skills.
• Previous customer service and phone experience preferred.
• Excellent time management and multitasking abilities.
• Strong attention to detail and problem-solving skills.
• Valid driver’s license and reliable transportation required.

What We Offer:

• $19.00 – $23.00 per hour, depending on experience
• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off
• No weekends! Consistent Monday–Friday schedule
• Supportive, family-oriented work culture where your efforts make a difference

Who We Are as a Team

At Valley Empire, teamwork is at the heart of everything we do. You’ll be part of a motivated group that works toward shared goals, supports one another, and takes pride in achieving success together. Our team thrives on communication, accountability, and collaboration. When one of us succeeds, we all do. We believe that the best results come from working as a team.

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person