Program Supervisor
Mental Health Association - Western MA · Chicopee, Massachusetts, United States · Posted Jun 29, 2026
Apply on company site Track it in JobSkout
Position Summary
The Outreach Program Supervisor provides leadership and support to outreach staff to empower participants in achieving optimal independence and community integration. Use a strength-based approach to foster growth and opportunity. Model person-centered planning and skill-building in interactions with participants. Train, support, and guide staff in performing their duties. Oversee coordination and delivery of services by observing staff-participant interactions, reviewing documentation, gathering feedback, and assessing data. Ensure compliance with Federal, State, and Mental Health Association policies and regulations.
Pay Range: $52,000 - $54,000 annually
Open Shift: Monday through Friday 9am-5pm (40hrs)
Key Responsibilities
Supervise and support outreach staff through training, modeling, and regular individual and group supervision.
Address participant engagement challenges and model positive interaction techniques to promote independence and well-being.
Oversee staff performance, including evaluations, corrective actions, and professional development.
Ensure accuracy and compliance of all required documentation (progress notes, ISP records, medication logs).
Coordinate communication with staff, families, clinicians, DDS, medical providers, and other stakeholders.
Respond to emergencies and critical incidents, participate in on-call rotation, and document all actions.
Ensure timely submission of payroll, reports, rent collections, and program documentation.
Manage program budget in accordance with MHA fiscal guidelines, including participant funds and receipts.
Oversee participant supports including housing, life skills, appointments, medication management, and crisis prevention.
Maintain compliance with MAP standards, promote participant advocacy and safety training, and attend required team meetings.
About Integration & Community Living (ICL)
The Integration & Community Living (ICL) program supports individuals with developmental disabilities and brain injuries in living independently and meaningfully in the community. In partnership with the Department of Developmental Services (DDS), ICL provides person-centered residential and outreach services across Western Massachusetts. With over 60 years of experience, MHA helps individuals transition from institutional settings into homes where they can grow, make choices, and fully participate in community life. Services range from supported and shared living to emergency respite and privately funded care, all designed to promote independence, dignity, and connection.
Equal Opportunity Statement
The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.