Healthcare Virtual Assistant (Patient Engagement & Scheduling)
Winning Assistants · TELECOMMUTE · Posted Jul 1, 2026
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Job Title: Healthcare Virtual Assistant (Patient Engagement & Scheduling)
Position Type : Part-time (20 hours/week)
Work Hours:
Tuesday: 3:00 PM – 8:00 PM PDT
Friday: 9:00 AM – 5:00 PM PDT
Saturday: 9:00 AM – 4:00 PM PDT
Work Days: Tuesday, Friday, and Saturday
Salary: $6–$8 per hour (depending on experience)
Job Code: MZ-GLM
Workplace: Remote
Preferred Candidate Location: Philippines, Latin America
About the Role
Our client is looking for a friendly, proactive, and patient-focused Healthcare Virtual Assistant to become the first point of contact for patients outside of regular clinic hours. This role is ideal for someone who enjoys speaking with patients, keeping schedules organized, and helping healthcare practices grow through exceptional customer service.
You'll primarily manage inbound patient calls, schedule appointments, reconnect with inactive patients, and support patient engagement initiatives. While this isn't a dedicated sales role, you'll play an important part in converting patient inquiries into scheduled appointments through excellent communication and follow-up.
If you have strong phone skills, enjoy helping people, and thrive in a healthcare environment, we'd love to hear from you.
Top 3 Priorities
Inbound Call Handling & Patient Scheduling
Patient Reactivation
Patient Activation & Event Outreach
Key Responsibilities
1. Inbound Call Handling & Patient Scheduling
Answer inbound patient calls during evenings and weekends.
Schedule consultations and appointments.
Respond to patient inquiries professionally and accurately.
Provide excellent customer service while assisting patients with their healthcare needs.
Convert patient inquiries into scheduled appointments whenever appropriate.
2. Patient Reactivation
Reach out to more than 4,600 inactive patients through phone calls, text messages, and email campaigns.
Encourage previous patients to reconnect with the clinic and schedule treatments.
Follow up with inactive patients to improve patient retention and engagement.
3. Patient Activation & Event Outreach
Contact prospective and existing patients regarding upcoming clinic events and services.
Assist with flyer distribution initiatives.
Send text message and email campaigns promoting clinic events and services.
Follow up with prospective patients to encourage appointment bookings.
Secondary Responsibilities
Verify patient insurance coverage when needed.
Provide organic social media support by posting content and engaging with followers (no paid advertising or marketing strategy required).
Perform general administrative tasks during slower call periods.
Assist with occasional medical scribing and chart documentation.
Maintain accurate patient records using the clinic's EMR system.
Tools You'll Use
Rapid EMR
Google Voice and communication platforms
Email and text messaging tools
VPN/Remote Access