Support Agent

To enhance the customer experience, the remote Support Agent I will manage customer support interactions across multiple channels, troubleshoot technical issues, and provide solutions that exceed expectations. Key responsibilities Manage customer support interactions via phone, chat, and email with professionalism and empathy Troubleshoot common technical issues and resolve routine inquiries while adhering to established SLA timelines Document all customer interactions and escalate complex problems to senior support staff with comprehensive documentation Required qualifications Exceptional customer service skills with experience in delivering support through various channels Strong written and verbal communication skills to convey technical information clearly Ability to quickly learn complex systems and implement efficient solutions for customer needs Familiarity with data analytics tools such as SQL or Power BI for basic reporting Positive attitude and strong collaboration skills to foster a supportive team culture