Account Associate

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Account Associate serves as an operational and customer support partner to the Account Management organization, helping drive customer satisfaction, workflow execution, issue resolution, and account coordination across Datavant’s model accounts.

This role works closely with Account Managers and cross-functional operational teams to manage customer needs, coordinate escalations, maintain account documentation, monitor operational performance indicators, and ensure timely follow-through on customer-impacting activities.

The Account Associate role is designed to provide foundational experience in account management, healthcare operations, customer relationship management, and cross-functional collaboration, with opportunities for growth into future developmental Account Management roles within Datavant.

Key Responsibilities:

Provide operational and coordination support for our provider accounts in partnership with Account Managers

Develop ability to assess customer satisfaction, retention risk identification, and assist with issue communication

Submission/management of support tickets for issues related to access, IT, site IDs, etc.

Manage customer-facing escalations as initial point of contact and coordinate internal response via emails, setting up meetings, and follow ups to lead to issue resolution

Monitor and track outstanding customer issues, escalations and operational requests to ensure timely resolution and communication.

Assist in successful execution of projects by coordinating activities across IT/Development, Finance, Growth, Operations, and Account Management teams.

Manage creation/changes to SOPs, workflows, job aids, and operational documentation

Conduct and review reporting related to KPIs to identify trends, risks, or follow-up opportunities

Manage provisioning/access for current and new clients during implementation

Maintain accurate account documentation, health indicators, and risk flags

Support recurring customer communications including operational updates, issue follow-ups, and outage notifications.

Identify recurring workflow challenges or operational gaps to create opportunities for process improvement

Manage billing issue resolution in partnership with Finance

Other duties as assigned

Qualifications:

Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience)

2-4 years experience in account coordination, customer support, customer success, healthcare operations, or related customer-facing operational environments.

Strong communication and relationship management skills

Strong organizational skills with the ability to manage multiple priorities simultaneously

Ability to coordinate cross-functional activities and drive timely follow-through

Demonstrated ability to collaborate effectively across teams and functions

Ability to interpret performance data and explain outcomes to customers

Familiarity with HIPAA-regulated environments preferred

Proficiency in Microsoft Suite (Powerpoint, Excel, Outlook, etc.) highly desirable

Comfort operating in a fast-paced, matrixed organization

Ability to travel up to 10-25%

Success in This Role:

Successful individuals in this role demonstrate:

Strong follow-through and operational execution

Ability to manage multiple priorities in fast paced environment

Effective communication with both customers and internal stakeholders

Strong organizational and problem-solving capabilities

Ability to navigate ambiguity and coordinate issue resolution across teams

Curiosity and willingness to develop customer relationship management and account strategy skills

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining d…