Account Manager, Toledo, OH

Account Manager

This exempt position is responsible for cultivating, nurturing, and growing long-term, profitable client relationships. While providing follow-up to maintain positive client relations, ensuring complete client satisfaction, contract renewals, quality control, selling non-contracted services, adding new clients, participates in snow program; performs related work as required.

Essential Functions

Develops relationships with prospective and current clients with the client’s long-term value in mind and with a focus on expanding these relationships over time through selling additional services and acquiring additional properties from their portfolios; develops win-win opportunities for the client and the company; proactively inspects the properties to locate problems before the client and provide solutions while upselling where possible and then communicates them to the client; defines a resolution that is within clients’ needs and budgetary parameters; works closely with administrative support to make sure all contract administration is timely and accurate; demonstrates frequent, effective, professional, and timely communication with client; provides candid feedback to operations on client relationship and the client’s perceptions of the product and service being provided to maximize client retention; ensures job quality meets client expectations in terms of appearance and horticulture standards; conducts follow-up on all client contact, complaints, or meetings; schedule and performs quality site audits as needed; responsible for measuring your own takeoffs, creating estimates, create a proposal and presenting and selling; responsible for creating detailed documentation on sold work to operations (ie notes, drawings, pictures, etc); conducts follow-up on bids and offers value solutions to client; ensures enhancements proposals are approved as needed prior to being presented to the client be available on site for all new enhancement projects to ensure the clients expectations are met; responds to all inquiries and requests for bid in a timely manner; participates in the contract renewal process; maintains tracking of all enhancements proposals in progress and timely follow-up to maximize approval; aggressively pursues all proposals in progress within the sales pipeline; develops long-term life-cycle property management plans to meet clients projected needs and enhance overall quality of service; maintain a daily calendar showing all appointments and activities; remains abreast of industry trends; develops new business contacts and sales leads; tracks market pricing; tracks all proposals, contacts, and leads; supports the marketing program, procedures, and training; makes formal presentations to clients; achieve sales goals; uses Microsoft Office Suite, standard office equipment and Aspire Landscape Software; provides excellent service (e.g., accurate, complete, and timely) to clients, work-site partners, and company staff in a courteous and efficient manner; maintain an accurate and up-to-date sales scorecard, reported to the Branch Manager on a weekly basis; in the winter months, fully participate and support the snow program as needed, including working in operations, managing a territory, assisting with snow watch, etc.;

Competencies

• Results Oriented: Maintains focus on outcomes; is proactive and goal oriented; concentrates on meeting objectives, delivering to the required time, cost, and quality; holds performance as more important than process; sets specific, measurable goals, and takes efficient action to accomplish success.
• Business Acumen: Demonstrates operational, conceptual, and financial proficiency with landscape industry topics; generates proposals that achieve gross profit goals; increases revenue, leverages resources, and ensures company success and growth.
• Administrative Efficiency: Demonstrates highly efficient time management skills; adept at multi-tasking to accomplish goals; maintains files, documents, and paperwork in a well-organized, current, and easily retrievable manner; applies support systems to ensure efficiency.
• Decision Quality: Consistently makes effective, timely, and sound decisions; solicits information from multiple sources prior to making a judgment; addresses goals, resources, and intangibles; considers implications and contingency plans associated with all decisions.
• Negotiating: Works with others to achieve satisfactory conclusions; focuses on compromise rather than concession to settle a demand; uses reason rather than emotion to achieve desirable consequences; is diplomatic; preserves trust with all parties.
• Client Service: Consistently exceeds client expectations; keeps clients well-informed, listens to them attentively, and addresses their concerns; enacts a personal approach to client service.
• Interpersonal Skills: Treats others with respect, collaboration, and support in such a way that work relationships are improved and morale is inc…