Hybrid Document Management Specialist (Bilingual)

Westgate Resorts is seeking a Document Management Phone Specialist to join our team in Ocoee, FL . This full‑time, hybrid position pays $18–$19 per hour and requires working on‑site for the first 90 days . We are hiring immediately . This role is ideal for a bilingual (Spanish/English) professional with strong customer service, call handling, and documentation skills who enjoys helping Owners and resolving inquiries accurately and efficiently.

In this role, you will support Westgate Owners by answering inbound calls, reviewing documents for accuracy, updating records in our systems, and ensuring all paperwork is processed correctly. You will interact directly with Owners, Sales, Quality Assurance, and multiple internal teams to ensure documents are complete, compliant, and processed in a timely manner.

Success in this role requires professionalism on the phone, strong attention to detail, the ability to multitask between screens and systems, and comfort working in a structured, fast‑paced environment. Bilingual Spanish candidates excel in this position due to high Spanish‑speaking call volume. If you are organized, customer‑focused, and thrive in a team setting, this is an excellent opportunity to grow within the Westgate Owner Services organization.

What You Will Do:

Answer inbound phone calls and support Westgate Owners with document‑related inquiries

Review, verify, and process ownership documents for accuracy and completeness

Update Owner information and document details in internal systems

Communicate professionally with Owners and internal departments

Follow documentation standards, compliance guidelines, and processing timelines

Perform data entry, filing, scanning, and electronic record management

Provide clear explanations of processes and next steps to Owners

Support team members with projects and additional tasks as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

Required: Bilingual Spanish/English required

2+ years of customer service, document management, banking, timeshare, or related experience

Strong phone etiquette and communication skills

High accuracy when reviewing handwritten and digital documents

Ability to multitask across multiple systems and screens

Proficiency in Microsoft Outlook, Excel, and Adobe Acrobat

Ability to troubleshoot minor computer issues independently

Comfort operating a computer, phone, calculator, and office equipment

Ability to sit at a desk for extended periods

High attention to detail and follow‑up skills

Preferred: Fluency in Portuguese (plus)

Westgate experience

Contact center experience

Work Environment & Scheduling

On‑site for the first 90 days, then hybrid (3 days at home, 2 days on site)

Six (6) weeks of paid onsite training

Training schedule: Monday–Friday, 9:00 AM–5:30 PM for first three weeks

Post‑training schedule: Mon–Thu 10:30 AM–7:00 PM & Fri 9:30 AM–6:00 PM

Must be able to make/receive calls, maintain high‑speed internet at home, and work in a distraction‑free workspace when remote

Must be able to commute to the Ocoee office

Why Westgate?

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage

Paid Time Off – Vacation, Sick, and Personal Time to Recharge

Paid Holidays

401(k) with Generous Company Match to Support Your Future

Daily Pay – Access Your Earnings When You Need Them

Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance

Wellness Programs to Support Your Well-Being

Flexible Spending Accounts (FSA)

Tuition Assistance to Help You Grow Your Career

Military Leave

Employee Assistance Program (EAP) – Support When You Need It Most

Life, Disability, Accident, Critical Illness, and Hospital Insurance

Pet Insurance for Your Furry Family Members

Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More

Low-Cost Gym Membership

NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents

Career Growth and Advancement Opportunities

Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of t…