Sr Manager, Patient Services

[Position]

Sr Manager, Patient Services

[About Our Client]

Company provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.

[Job Summary]

Reporting to the Director, Patient Services, responsible for ongoing management of all aspects of patient services and programs.

[Job Description]

KEY ROLES AND RESPONSIBILITIES

• Contribute to the success of a best-in-class patient services programs to support Company’s commercial vision by ensuring close cross functional collaboration and subject matter expertise
• Provide program management across all patient support vendors, including HUB, copay, free drug programs, and creative agency of record.
• Support contracting execution - coordinate the signing, tracking, revision and storage of all NDAs, MSAs, SOWs, BRDs, and SDEA documents in accordance with company guidelines.
• Deliver an exceptional patient experience by assessing needs, developing action plans, and proactively addressing potential access barriers to support treatment initiation and support continuation of care.
• Monitor HUB Services programs and competitive landscape to identify potential gaps and/or areas of competitive advantage for Company HUB Services, Copay and Patient Assistance Programs.
• Support Field Reimbursement and Managed Care team needs with strong communication and timely customer service
• Consistently leverage reporting tools and data analytics to support strategic decision making and ongoing program monitoring.