Retail Banking Group Administrative Assistant

Retail Banking Group Administrative Assistant

Position Title: Retail Banking Group Administrative Assistant

Department: Retail Banking Group (RBG)

Reports To: VP Retail Banking Group Operations Manager

FLSA Status: Non-Exempt- Full-Time

Location: Modesto and Oakdale, CA

Salary Range: $22.12 – $27.88 per hour (good-faith estimate upon hire)

Total Compensation: In addition to base pay, this position may be considered for annual performance-based salary increases; eligibility and amount are determined by individual performance. Oak Valley Community Bank also offers a comprehensive benefits package that includes medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits. Final compensation will be based on skills experience, and internal equity.

As the RBG Administrative Assistant, you will work in a clerical, task-oriented support role for Treasury Management and Retail Banking Operations. This position is responsible for administrative coordination, including onboarding support, shared inbox management, responding to routine inquiries, maintaining tracking systems, and assisting with reporting and documentation. The role partners across teams to support day-to-day operational efficiency.

Essential Duties

Primary Focus (Treasury Management Support)

• Coordinate client onboarding, including training schedules, system setup, and follow-ups
• Prepare onboarding materials and implementation documents (RDC, ACH, wires, online banking)
• Review client documentation for completeness and accuracy before submission
• Track onboarding progress, milestones, and follow-up timelines (30/60/90-day touchpoints)
• Communicate with clients and partner with Treasury Management team to ensure timely, organized implementation

Secondary Responsibilities (Operations & Administrative Support)

• Monitor shared inboxes and route or respond to requests
• Provide administrative and reporting support across Retail Banking functions
• Respond to internal and customer inquiries, escalating as needed
• Maintain calendars, trackers, and workflow tools
• Assist with audits, documentation, compliance tasks, and special projects

Minimum Requirements

• 1–3 years of administrative, banking, or operations support experience
• High school diploma or equivalent
• Proficient in Microsoft Office and able to learn new systems quickly
• Strong organization, time management, and attention to detail
• Clear, professional communication skills and customer focus

Why Join Us

Oak Valley Community Bank has been recognized as the Best Place to Work for three consecutive years. We take pride in a collaborative, service-driven culture where employees are empowered to grow, contribute, and make an impact in their communities.

This position complies with the California Equal Pay Act and SB 642 requirements. Compensation decisions are based on experience, skills, and business needs, without regard to sex, gender identity, gender expression, race, or any other protected characteristic.