Call Center Representative

Call Center Representative – Customer Support

Location: Lehi, UT

Employment Type: Full-Time (Part-Time available after training)

Compensation : Starting at $16.50/hour, with growth up to $19.50/hour within 6 months

Overview

Join a  high-volume inbound call center  where your communication skills and professionalism drive results.

In this role, you’ll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured,  script-supported environmen t where quality, consistency, and customer experience are key.

No industry-specific experience required — paid training provided.

What You’ll Do

Handle a  high volume of inbound calls  from prospective and existing customers

Schedule appointments and manage calendars with accuracy and efficiency

Follow  structured scripts and workflows  while adapting naturally to conversations

Guide hesitant callers using  professional, solutions-focused communication

Convert inbound inquiries into scheduled appointments

Verify customer information and enter data accurately into a  CRM system

Respond to questions and resolve concerns in a calm, professional manner

Escalate complex situations appropriately while maintaining a positive experience

Collaborate with internal teams to ensure smooth handoffs and follow-through

What This Role Feels Like

Fast-paced call center environment with  consistent call volume throughout the day

Structured workflows with clear expectations and  performance metrics

A role where  how you communicate matters just as much as what you do

High standards for professionalism, accuracy, and customer experience

What We’re Looking For

High school diploma or GED

Experience in a  customer service or call center environment  preferred

Comfortable handling  high call volume and working on the phone throughout the day

Strong verbal and written communication skills

Ability to stay  calm, organized, and professional under pressure

Basic computer skills and experience with  data entry and systems (CRM experience a plus)

Preferred Background

Call center or inbound sales/support experience

Hospitality, retail, or other  high-touch customer service roles

Experience working in  metrics-driven or performance-based environments

About You

You’ve worked in environments where  customer interactions moved quickly and quality still mattered.  You’re comfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls.

You take pride in  clear communication, accuracy, and delivering a strong customer experience every time.

Training & Schedule

Paid training required: 4 consecutive weeks, 40 hours per week

After training, flexible scheduling with  full-time or part-time options available

Compensation & Benefits

Starting at $16.50/hour with growth to $19.50/hour within 6 months

$1.00/hour bilingual differential (Spanish/English)

Health, dental, and vision coverage (majority employer-paid)

401(k) retirement plan

Paid time off: 10 days (15 after first year) + 10 paid holidays

Flexible scheduling options

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.