Sales Quality & AI Systems Specialist

At Cydcor, we’re committed to delivering top-quality experiences for our clients and customers. As a Sales Quality & AI Systems Specialist , you’ll play a critical role in measuring and improving sales quality across field sales offices. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a direct impact on both customer satisfaction and field sales performance. We’re also evolving how we work, so if you have a curious, tech-forward mindset and a drive to find smarter ways of doing things, you’ll fit right in.

What You’ll Do

Handle customer escalations by documenting, researching, and resolving issues within service-level agreements

Engage with escalated customers, de-escalating tense situations, and driving positive resolutions

Analyze reporting to identify emerging sales quality issues and recommend proactive solutions

Ensure best practices and procedures are identified, documented, and shared with sales offices

Review existing policies and procedures, recommending continuous improvement opportunities including ways to automate or streamline manual work using AI or other tools

Partner with internal teams to develop and support field sales teams on quality standards and procedures

Track and improve customer escalation resolution rates on assigned campaigns

Contribute to the successful implementation of process improvements and proactive quality measures

Build positive relationships with internal teams, clients, and the field

Test new tools and approaches, iterate quickly, and share what’s working with the team

The core focus of this role is Sales Quality operations (approximately 75%), with 25% dedicated to AI systems support and process improvement.

Location: Hybrid | Agoura Hills, CA (Fridays optional remote) This schedule is subject to change.