General Manager (Denny's)

Job Summary:

The Assistant General Manager (AGM) at Denny’s is responsible for overseeing all aspects of the restaurant’s operations, including staff management, customer service, financial performance, and overall restaurant profitability. The AGM leads the team to provide exceptional guest experiences, ensures operational efficiency, and maintains company standards in a fast-paced environment.

Key Responsibilities:

Operational Management:

Oversee day-to-day operations of the restaurant to ensure efficient workflow, cleanliness, food quality, and customer satisfaction.

Ensure compliance with health and safety regulations, company policies, and operational procedures.

Maintain food quality standards by monitoring the preparation, presentation, and service of all food items.

Manage inventory control and ordering of food and supplies to minimize waste and ensure adequate stock levels.

Staff Management:

Hire, train, and supervise staff, including servers, cooks, hosts, and other team members.

Schedule shifts, ensuring proper staffing levels to meet customer demand and operational needs.

Conduct performance evaluations, provide coaching, and foster staff development to ensure team success and growth opportunities.

Motivate and lead the team to create a positive work environment that encourages cooperation, teamwork, and high morale.

Customer Service:

Ensure a high level of customer service is consistently delivered by the entire team.

Address and resolve guest complaints or concerns in a professional and timely manner.

Monitor guest satisfaction levels and implement strategies to enhance the customer experience.

Financial and Budget Management:

Oversee restaurant financials, including managing labor costs, food costs, and other operational expenses.

Review and analyze daily/weekly/monthly financial reports to ensure the restaurant is meeting revenue and profitability targets.

Prepare budgets and implement cost control measures to achieve financial goals.

Marketing and Promotions:

Promote and implement national and local marketing campaigns and promotions.

Work with the district or area manager to develop strategies for increasing sales and foot traffic.

Ensure the restaurant maintains an active presence in the community, building relationships with local businesses and organizations.

Health, Safety, and Cleanliness:

Ensure the restaurant adheres to all health, safety, and cleanliness standards, including regular inspections and maintaining a safe working environment.

Monitor food safety standards and conduct regular quality checks to ensure compliance with local, state, and federal regulations.

Compliance and Standards:

Maintain operational compliance with Denny’s company policies, procedures, and guidelines.

Ensure adherence to local labor laws, health regulations, and other applicable standards.

Team Building and Leadership:

Inspire and lead the team by providing clear communication, setting expectations, and promoting a positive, inclusive, and team-oriented work culture.

Encourage professional development and growth opportunities for team members.

Handle employee performance issues, including counseling, discipline, and termination, if necessary.