Medical Support Assistant-(Advanced)

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Medical Support Assistant-(Advanced)

Department of Veterans Affairs

Veterans Health Administration

VA North Texas Health Care System (VANTHCS)

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• Summary
• This job is open to
• Duties
• Requirements
• How you will be evaluated
• Required documents
• How to apply

Summary

The Primary Purpose of the Position is: To perform a variety of administrative and clerical support work relating to the care and treatment given to patients of the inpatient units, outpatient clinics, and ancillary support services at these facilities.

The Organizational Location of the Position is: Health Administration Service, VA North Texas Health Care System (VANTHCS).

Learn more about this agency

Summary

The Primary Purpose of the Position is: To perform a variety of administrative and clerical support work relating to the care and treatment given to patients of the inpatient units, outpatient clinics, and ancillary support services at these facilities.

The Organizational Location of the Position is: Health Administration Service, VA North Texas Health Care System (VANTHCS).

Learn more about this agency

Overview

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Accepting applications

Posted yesterday · Apply by 07/08/26

Due by 11:59 p.m. ET on July 8, 2026

This job will close when we have received 50 applications which may be sooner than the closing date. Learn more

Location

1 vacancy in the following location:

Plano, TX

1 vacancy

No matching locations found.

Work site options

Telework eligible No Remote job No Relocation expenses reimbursed No Salary $58,706 - $76,318 per year Pay scale & grade

GS 6

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required

Appointment type Permanent

Occupations and job series

• 0679 Medical Support Assistance

Supervisory status No Federal service type This job is in the Excepted Service Represented by a union Yes

Drug test No Security clearance Other Position sensitivity and risk Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number CAZM-12998062-26-KR Control number 875062500

This job is open to

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Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency

This is an "Internal" announcement open to current, permanent VISN 17 employees ONLY. NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.

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Duties

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Total Rewards of a Allied Health Professional

Duties include but are not limited to:

• The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manages a system for follow-up care such as consults, tests, etc.)
• Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through My HealtheVet and coordinates with car…