Electric Distribution Operator ; Dispatcher

Position: Electric Distribution Operator I (Dispatcher)

Position: Electric Distribution Operator I (Dispatcher)

Location: Richmond, VA 23294

Duration: 12 months

Job : 174249

Job Overview

The Electric Distribution Operator I is responsible for service restoration and distribution switching activities using extensive knowledge of electrical distribution systems. This role requires technical expertise in operations and switching practices, ensuring grid integrity, personnel safety, and accurate reporting. The position involves working in a shift-oriented workforce and completing the Switching Training Program to become ROC switching certified within approximately 12‑16 months.

Responsibilities

• Perform service restoration and distribution switching activities.
• Analyze large subsets of data from multiple information sources to create appropriate action plans.
• Ensure all reporting is completed to keep management informed of system conditions, circuit outages, key and critical customer interruptions, emergency conditions, and extended outages.
• Maintain grid integrity and personnel safety while ensuring accuracy and error prevention.
• Work under pressure and make well‑thought‑out decisions.
• Handle multiple tasks from start to finish, prioritizing and managing constantly changing priority levels.

Qualifications

• Minimum High School Diploma/GED.
• Preferred experience in dispatching, emergency services, complex database management, and/or customer service.
• Understanding of the Electric Distribution System.
• Strong interpersonal, written, and verbal communication skills.
• Analytical skills and proficiency in personal and mainframe computer applications.
• Ability to multitask, prioritize constantly changing conditions, and resolve problems independently.
• Leadership abilities and a positive attitude during stressful situations.
• Coachable and open to feedback with a strong willingness to learn and adapt.
• Preferred 1+ years of experience, ideally in utility industries with a focus on electrical, mechanical, engineering, or operations.

Pay Range: $25‑$28/hr w2

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