IT Specialist I

Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people.

If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way.

IT Specialist I, IT Service Delivery

Reports to: Senior Manager, IT Service Delivery

FLSA Status: Full time

The Company

Meriton is a national investment holding company with a portfolio of six operating companies in the commercial HVAC industry. Founded in 2019, Meriton is the parent holding company to successful commercial HVAC businesses in the nation. All Meriton businesses offer innovative commercial systems with flexibility of equipment and solutions to best match each application. The Meriton businesses work with industry professionals and end users from the conceptual stage of projects to provide energy-efficient, value-added solutions to their complex problems. Our sales professionals offer technical expertise and application experience in the design, construction, commissioning, and operation of building mechanical systems.

The overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organizations in North America. Meriton believes we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, the BEST company for our employees, and the BEST investment for our current and future shareholders.

The Opportunity

The IT Specialist I ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units. This position assists customers by taking service desk calls on a shift basis and provides support, training, and access management as needed. They are also responsible for the build, deployment, effective maintenance, and tracking of all IT equipment. They possess excellent interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.

Responsibilities

New user equipment and account setup, including deployment and license management.

Train end users in the use of equipment and software.

Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.

Provide both in-person support and support for remote workers.

Support Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as needed.

Configure and support iPhone and iPad devices.

Assist staff by providing audio/video conference support for presentations and meetings.

Manage inventory of hardware and software assets.

Perform hardware and software system configuration, maintenance, and upgrades.

Evaluate products and IT processes and then recommend changes.

Occasional travel to branch office locations may be required.

Education/Experience

Minimum 2 years of experience in an IT services support role.

Microsoft (MCP) Certification and/or ITIL (fundamentals level) preferred.

Office 365 administration preferred.

Knowledge of TCP/IP - LAN, WAN, wLAN and vLAN technologies.

Familiarity with IP Telephony and cell phone technology.

MacOS/iOS experience preferred.

Excellent analytic and problem-solving skills.

Capable of working independently with minimal supervision.

Key Competencies

Language Skills

Read and comprehend simple instructions, short correspondence, and memos. Write correspondence. Present information effectively in one-on-one and small group situations to customers, clients, and other organization employees.

Operating Skills

Discern between and prioritize tasks to determine the best way to accomplish goals. Organize tasks to get results in a timely manner and often against strict deadlines. Sort out processes and simplify them to maximize workflow.

Behavior Skills

Manage people and situations when conflicts arise. Seize opportunities with the drive to complete goals.

Reasoning Ability

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Handle problems involving several concrete variables in standardized situations. Possess the mental stamina for problem solving and prioritizing multiple tasks.

Personal and Interpersonal Skills

Establish and grow relationships with customers through effective verbal and written communication. Have a strong dedication to the needs of the customers, manufacturers, and peers. Have patience and listen actively to all business partners. Solve problems and skillfully negotiates with a minimum of noise, while managing stress. Demonstrate integrity an…