IT Support Technician

The IT Support Technician ensures our global team remains productive by providing expert technical assistance and maintaining high-performance hardware and software systems. This role serves as the primary point of contact for on-site and remote technology needs, managing everything from hardware deployment to network security. By maintaining seamless digital operations and empowering staff through technical training, the IT Support Technician plays a critical role in the company’s ability to scale and succeed in a fast-paced e-commerce environment.

Responsibilities:

Manage the full lifecycle of employee hardware and software, ensuring all new hires are fully equipped and configured for their first day.

Coordinate on-site technical operations, including the daily monitoring and maintenance of conference rooms and audio-visual (AV) equipment to ensure reliable meeting environments.

Execute a highly responsive helpdesk strategy, processing tickets with a focus on clear communication and minimal disruption to business continuity.

Develop and facilitate regular training sessions for staff on essential tools, including macOS, Google Workspace, and internal security compliance protocols.

Maintain a rigorous inventory of IT assets and software licenses, ensuring all systems are updated, backed up, and compliant with security standards.

Analyze and resolve complex network issues, including WiFi and local area network (LAN) configurations, to provide stable connectivity for all users.

Support business continuity and emergency response plans by conducting regular systems testing and ensuring rapid data recovery during technical incidents.

Oversee technical support for company-wide events and presentations, ensuring seamless integration of streaming and presentation technology.