Senior IT (Cloud) Engineer

Strength in Trust

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

The Challenge

OneTrust is seeking an IT Engineer, AI‑Enabled Operations to help evolve a modern, secure, and intelligent IT operating environment across a global, cloud‑first SaaS organization. This role is designed for a hands‑on technical leader who is passionate about applying AI and automation to real business and IT operational challenges while navigating ambiguity at scale.

You will operate at the intersection of enterprise IT, AI enablement, and operational excellence , partnering closely with IT Operations, Security, Privacy/GRC, and business stakeholders to improve employee experience, reduce friction, and drive measurable outcomes through intelligent systems and data ‑ d riven execution.

This role is ideal for an engineer who thrives at the intersection of technology, AI, and operational impact, and who is excited to help shape how enterprise IT works in an AI ‑ e nabled future.

Your Mission

Serve as a key engineer within IT Operations, shaping enterprise IT capabilities with an AI ‑ first , system ‑ agnost ic mindset

Design, implement, and continuously improve AI‑enabled operational workflows leveraging Microsoft Azure, Microsoft 365, and Copilot experiences

Apply AI tooling to reduce manual toil, accelerate troubleshooting, surface insights, and improve service reliability

Lead and execute complex technical initiatives spanning endpoint management, identity, access, collaboration, and productivity platforms

Provide Tier 3 / escalation‑level support for high‑impact and complex issues, including executive‑level (white‑glove) support

Use metrics, telemetry, and AI‑generated insights to identify trends, anticipate issues, and inform continuous improvement

Partner with IT leadership to mature enterprise Incident, Problem, Change, and Asset Management practices independent of vendor‑locked tooling

Collaborate cross‑functionally with Security, Privacy, GRC, Engineering, and Business teams to ensure solutions align with trust, compliance, and scalability standards

Navigate ambiguity, shifting priorities, and evolving requirements while maintaining operational stability

Champion experimentation, learning, and responsible use of AI within enterprise IT operations

Your Experience Includes

Bachelor's degree in computer science, Information Systems, Information Technology, or a related field

7+ years of experience supporting enterprise IT systems in a global SaaS or technology‑driven environment

Deeply experienced managing endpoints at scale , with strong working knowledge of all OS environments (Mac Windows)

Skilled with modern MDM and endpoint management platforms (e.g., Kandji, Intune, Workspace ONE, or equivalent), with a system‑agnostic approach

Hands‑on with Azure, Microsoft 365, Azure Virtual Desktop, and Copilot capabilities , applying them to solve operational, productivity, and service delivery challenges

Genuinely passionate about AI, automation, and emerging technology , with real‑world experience applying AI tools beyond experimentation

Proven ability to lead technical work in ambiguous, fast‑moving, and incomplete problem spaces

Comfortable operating in highly regulated, security‑focused environments with strong attention to detail

Trusted partner to executives, capable of delivering polished, discreet, and high‑quality support

A strong systems thinker who balances technical depth with business context and user experience

Preferred Experience

Experience building automation using platforms such as Power Automate, low‑code/no‑code tools, or integration frameworks

Familiarity with AI copilots, LLM‑enabled tooling, or AI‑assisted operational workflows for IT or business operations

Exposure to cloud‑first enterprise IT architectures across identity, access, device management, and security

Experience collaborating across IT Ops, Security, Privacy, and Engineering in a SaaS environment

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job…