Customer Experience Specialist

Job Description:

Starbucks is seeking a Customer Experience Specialist to support daily store operations while delivering exceptional service to every customer. This role involves preparing beverages, assisting guests, and ensuring a smooth workflow in a fast-paced café setting. The position focuses on enhancing the overall customer experience by maintaining high-quality standards and a clean, welcoming environment.

Benefits:

• Health, dental, and vision insurance for eligible employees.
• 401(k) plan with company match.
• Paid time off.
• Employee discounts and complimentary beverages during shifts.
• Tuition assistance programs.
• Tip sharing and opportunities for performance-based pay increases.

Key Responsibilities:

• Prepare coffee, espresso, and cold beverages in accordance with company recipes and quality standards.
• Accurately take customer orders and process payments using cash and card systems.
• Provide friendly, efficient, and personalized service to meet customer needs.
• Handle food items while following proper food safety and hygiene procedures.
• Maintain cleanliness of workstations, equipment, and customer areas.
• Restock cups, ingredients, and supplies as needed during shifts.
• Assist with drive-thru operations where applicable.
• Collaborate with team members to ensure timely and accurate order fulfillment.

Qualifications:

• Previous customer service or food service experience preferred but not required.
• Ability to work efficiently in a fast-paced environment.
• Strong communication and interpersonal skills.
• Basic math skills for handling transactions.
• Flexible availability, including mornings, evenings, weekends, and holidays.

About Us:

Starbucks is committed to creating a welcoming and inclusive environment where both customers and employees feel valued. Our partners play a vital role in delivering exceptional service and building meaningful connections within the community.